Rates & Billing

Leak Adjustment Policy

Adjustments are made on residential, commercial, multi-family, and irrigation accounts for city and private leaks. Leaks are classified as one of the following:
  • City Leak – The city is responsible for repair and water usage due to leaks on the yoke, tailpiece, or outlet washers.
    • City Leaks will be adjusted to remove 100% excess water and 100% excess sewer usage above their average usage for all impacted bills
    • There is no limit to the number of city leak adjustments a customer can receive
  • Private Leak – Customers are responsible for repair and water usage due to leaks beyond the meter outlet
    • Private leaks will be adjusted to remove 50% excess water and 50% excess sewer when water is returned to the sewer system for treatment or 100% excess sewer when water is not returned to the sewer system for treatment
    • Private leak adjustments will be made for the excess for the two highest consecutive months
    • Only one private leak adjustment is permitted per 12 month rolling period
    • The customer must provide a plumber statement and/or receipt that the leak has been repaired before an adjustment can be applied

Please note that the following causes of leaks/high usage do not qualify for a private leak adjustment:

  1. Appliances including hot water heaters, refrigerators, ice machines, washing machines, dishwashers, etc
  2. Outside water hoses
  3. Spigots
  4. Commodes
  5. Cracks in the pool
  6. Filling pools or hot water heaters
  7. Faucets (sinks, shower heads, bathtubs)
  8. Sewer charges resulting from irrigation or pool fill from domestic service
  9. Capping off leaking services in lieu of a repair stopping the leak