Rates & Billing

Leak Adjustment Policy

Adjustments are made on residential, commercial, multi-family, and irrigation accounts for city and private leaks. Leaks are classified as one of the following:
  • City Leak – The city is responsible for repair and water usage due to leaks on the yoke, tailpiece, or outlet washers.
    • City Leaks will be adjusted to remove 100% excess water and 100% excess sewer usage above their average usage for all impacted bills
    • There is no limit to the number of city leak adjustments a customer can receive
  • Private Leak – Customers are responsible for repair and water usage due to leaks beyond the meter outlet
    • Private leaks will be adjusted to remove 50% excess water and 50% excess sewer when water is returned to the sewer system for treatment or 100% excess sewer when water is not returned to the sewer system for treatment
    • Private leak adjustments will be made for the excess for the two highest consecutive months
    • Only one private leak adjustment is permitted per 12 month rolling period
    • The customer must provide a plumber statement and/or receipt that the leak has been repaired before an adjustment can be applied

Please note that the following causes of leaks/high usage do not qualify for a private leak adjustment:

  • Filling pools
  • Irrigation heads
  • Sewer charges resulting from irrigation or pool fill from domestic service
  • Capping off leaking services in lieu of a repair stopping the leak