Rates & Billing

​Bill Questions

Yes, you can view and pay your water bill online by logging into Charlotte Water's payment portal. 

 

​1. Contact us by telephone - Dial 311 or 704-336-7600

2. Have ready to provide your Social Security Number or Employer Tax Identification Number

A fee for new service will be applied to the first bill.

Yes, you can add someone to your account so they can inquire about your bill. Call 311 or 704-336-7600 to authorize an additional name to the account.

The primary account holder is financially responsible for paying the water bill.​

​Ccf is an abbreviation for 100 cubic feet. This is a unit of measure which equals 748 gallons.

​Your first bill could arrive up to 60 days from the time water is turned on depending on when your bill is mailed during the billing cycle.

​Payments made in person at an authorized retail cash payment location or at a government service center before 5 p.m. will post that same day. Another option is to pay by telephone before 5 p.m. by calling 311. (Convenience fees may apply.)

​When a customer is disconnected, a $35 disconnect fee is applied to the account.

If the customer's water service has been turned off, once the delinquent balance is paid and posted (including a $35 reconnect fee), water service will be turned on within 24 hours (including weekends and holidays).

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