Taste and odor changes in your water can occur for many reasons. They do not always indicate a change in the safety of your water. Water taste is affected by mineral content as well as the presence of chlorine. Sometimes a metallic flavor can be caused by your plumbing, especially if the water tap has not been turned on for several hours. Newer homes with PVC (plastic) pipes may also experience temporarily altered taste or odor.
If you experience a problem with the taste or odor of your water, let the COLD water (through bathtub spigot) run for a few minutes to clear the lines, or fill a pitcher and allow it to sit for several hours. If the problem persists, please call 311 or 704-336-7600.
One of the main causes of taste/odor problems involves garden hoses being attached to external faucets. This can allow tastes/odors from the garden hose to be noticed in the tap water you drink. Charlotte Water recommends that garden hoses be disconnected when not in use. If you have a taste/odor problem, please detach your garden hose first. If the taste/odor is still present 24 hours after you detached the garden hose from external faucets, please call 311 or 704-336-7600.