Water and Wastewater Treatment Plant Tours

**Effective immediately and until further notice, Charlotte Water will not be allowing tours at our treatment plants. (03/16/2020) 

Tours are being done at the ​following plants (this information is subject to change):

Sugar Creek Wastewater Treatment Plant
5301 Closeburn Road
Charlotte, NC 28210​

McDowell Creek Wastewater Treatment Plant
4901 Neck Road
Huntersville, NC 28078

​Mallard Creek Wastewater Treatment Plant
12400 Hwy. 29 North
Charlotte, NC 28262

School and professional group tour requests are handled on a case-by-case basis under the following guidelines:

  • ​Requests must be submitted a minimum of two weeks prior to the desired tour date.
  • Tours are limited to groups of 30 people maximum. 
  • Tours are​​​ conducted between 9 a.m. and 1 p.m., Wednesdays, and Thursdays (in some cases we may be able to accommodate tours outside of these hours).
  • Tours last approximately two hours. 
  • Tours participants must be at least 9 years old or in 4th grade.
  • For school grades four through seven, we require chaperons at a 1:5 ratio. For grades eight and up, we require chaperones at a 1:8 ratio.
  • All tour participants will be required to sign a liability release prior to arriving for the tour.
  • Tour participants will be required to adhere to all safety requirements at our facilities.
  • Tours will be suspended and/or canceled immediately in the event of safety or security concerns at the facility.
  • Because of staffing limitations, a limited number of tours are available. Tours will be scheduled on a first-come, first-served basis. 
  • These are tours of operational facilities and may pose challenges for those with physical limitations. Please contact us prior to booking a tour if you have concerns in this area.

Requests cannot be processed until all information is complete. Allow a minimum of five business days for requests to be reviewed, approved, and confirmed.

Email if you have any questions.