The Journey of Charlotte's Water​​

Explore the journey our water makes from the lake, water treatment plant, our home, to the wastewater treatment plant, and back to our creeks and streams. ​

Water is pumped to a Water Treatment Plant. Once a customer uses water wastewater flows to a treatment plant and then a creek.​​​​​

We have pump stations located at Mountain Island Lake and Lake Norman to pump raw water to our treatment plants. Water is pumped during the night when the cost of electricity is low.  Raw water from Mountain Island Lake goes to reservoirs at Franklin Water Treatment Plant and Vest Water Treatment Plant. Raw water diverted from Lake Norman flows by gravity to The Lee S. Dukes Water Treatment Plant.​​

An average of 117 million gallons a day is pumped from our Lee S. Dukes, Franklin or Vest Water Treatment facilities.

The water goes through various steps to ensure it is safe, clean and ready to be transported via 4,525 miles of water pipes to your home, place of business or school.

Towers help distribute treated water to your home, they provide storage for fire protection and towers help provide pressure to the distribution system. 

Runoff from rainfall goes directly into stormwater drains and straight into our streams. These drains are managed by Storm Water Services, who works year-round to manage the runoff from rainfall, reduce flooding, restore floodplains and protect the water quality of surface waters county-wide.​

An average of 80million gallons of wastewater is treated at our five wastewater treatment plants across the county. Wastewater travels from your home, place of business or school through 4,526miles of wastewater pipes to our treatment plants. The wastewater is separated into liquids and solids. The liquids are cleaned and put back into our creeks and streams, the solids are converted to biosolids.

Biosolids are nutrient-rich byproducts of wastewater treatment. They can be used on hay fields as fertilizer. For more information please visit our biosolids page.Biosolids.aspx