Service Connections

New Connections​

If you need a water meter or wastewater tap installed, 
  • Call 311 or 704-336-7600 (ask for "New Tap Request") or 704-432-2854.
  • Email, or Visit Customer Service ​at 5100 Brookshire Boulevard, Charlotte, NC 28216. Staff is available at the counter to the right of the lobby from 8 a.m. until 5 p.m. Monday through Friday.

To learn more about fees and options, please select which type of connection you need below.

**In response to the COVID-19 Pandemic and to ensure the health and welfare of Charlotte Water IDS Staff as well as to our customers, we are shifting to remote meetings when feasible and in-person meeting requests will be reviewed by necessity. Additionally, we will shift to a staggered/remote working combination.  Onsite review staff will be kept to minimum staffing levels; however, the majority of the work is expected to occur remotely.

Currently, inspection services will continue as scheduled. During this adjustment, please direct all plan review, inspection, and permit fees by mail to: 600 East Trade Street, Suite 20, Charlotte, NC  28202 

Please be patient as review times and response times may be longer than anticipated.

For any questions, please, contact Mr. Mike Garbark (Division Manager) at 704-432-5797.

 Service Connection Contacts

Existing Services:

CALL 311 (704-336-7600) TO:

  • Update Water/Sewer Billing Information
    • Move-in / Move out
    • Transfer a water account
  • Request Meter set

Customer Service - New Services: (704-432-2854) FOR:

  • Residential New Service Fees
  • Residential Application/Fee Submittals
  • Existing Meter Information
  • Dismantlement Inquiries
  • Sewer Lateral Locates
  • Sewer CCTV
  • Temporary Fire Hydrant Meters (704-432-2854) FOR:

  • Water/Sewer Availability
  • Capacity Assurance Plan Submittals
  • Commercial New Service Plan Submittals
  • Residential New Service Fees

New Service Installations:

Gatekeeper – (704-432-4101)

  • New Service Installation Status
  • New Service Plan Submittal Status
  • Private Water Plan Submittal Status
  • Private Water Certification Submittals

New Service Compliance Manager (704-432-5110)