Do you need service at an existing water meter turned on in your name?
To request water to be turned on / off or transfer your account, call 311 or 704-336-7600 and ask for "water move in / move out or to transfer a water account." 311 staff can assist from 7:00 a.m. through 7:00 p.m.
If you need a water meter or wastewater tap installed, do one of the following:
Call 311 or 704-336-7600 (ask for "New Tap Request") or 704-432-2854, email, or visit Installation and Development Services at 5100 Brookshire Boulevard, Charlotte, NC 28216. Staff is available at the counter to the right of the lobby from 8 a.m. until 5 p.m. Monday through Friday.