Service Connections


Installation Development Services


Installation and Development Services (IDS, formerly known as New Services and Donated Projects) is located at 600 East Trade Street (basement level). To access customer parking lot, turn onto South Alexander Street from Trade Street or East 4th Street. IDS is open 8 a.m. until 5 p.m. Monday through Friday.

The IDS Team

The Process


Since July 1, 2016, Charlotte Water began implementing fees for subdivision project initiation, subdivision plan reviews, and subdivision inspections. The City of Charlotte adopted a fully allocated cost recovery rate of 100% for regulatory user fees. These fees recoup the costs associated with providing special regulatory services, including plan review fees. Charlotte Water is collecting fees, in a phased approach, as follows:

  • July 2016 (Fiscal Year 2017) – 50% cost recovery
  • July 2017 (Fiscal Year 2018) – 75% cost recovery
  • July 2018 (Fiscal Year 2019) – 100% cost recovery​


Private Water Resources

All fees are to be paid when plans are submitted for review.  If it is determined during a review that the total LF is decreasing by 10% of the original LF, a refund will be issued for the difference.  If it is determined during a review that the total LF is increasing by 10% of the original LF, additional costs will be collected for the difference and will be required before plans are approved.  Any revisions to payment locations will be communicated through a communications release and posted on the Charlotte Water web page.

Fees are collected at:

 Installation and Development Team
 600 East Trade Street, Suite 020
 Charlotte, NC 28202

Additional Information

Since July 1, 2016, Charlotte Water no longer offers the Alternate Installation Program as a solution for conflicts with New Services' first come-first serve scheduling policy.