Contact Charlotte Water
Services by Phone
Dial 311 or 704-336-7600 to:
Pay water bill
Request Water to be turned on or off
Change Addresses (moving)
Check Current Balance
Report a Water Leak or Sewer Spill
Report a drinking water concern
Email a Billing or General Question or Update Phone Number on Account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention.
Request maps (asbuilts) showing drinking water or sewer pipes or call 704-399-2221 during business hours. Confidentiality agreement must be filled out before receiving maps.
Report a wastewater odor- regarding wastewater plants or pipes.
If you see or suspect a wastewater overflow or spill, call 311 - 24 hours a day, seven days a week and report a "wastewater emergency."
If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'
Email a question about a new connection or tap. Visit here to learn more. Call 311 if you want to start, transfer, or stop service at a location.
Email a question about backflow Prevention and irrigation requirements or call 311 or 704-336-7600 during business hours.
Email a question about hydrant rental and tanker truck permits. or call 311 or 704-336-7600 during business hours.
Email a question about Charlotte Water construction projects or call 704-399-2221 during business hours.
Charlotte Water's Laboratory Services is certified to provide commercial analytical services for drinking water, wastewater, industrial discharges, ground, surface and storm waters. Email here or call 704-336-2854 during business hours for pricing information.
Contact Charlotte Water's webmaster to report page errors or ask website questions.