About Us

​ Contact Charlotte Water

Services by Phone

Dial 311 or 704-336-7600 to:

  • Pay water bill
  • Request water to be turned on or off
  • Change addresses (moving)
  • Check account current balance
  • Report a water leak or sewer spill
  • Report a wastewater odor
  • Report a drinking water concern 

Online Services

Pay Water Bill Online​

Email a Billing or General Question or Update Phone Number on Account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention.

Provide feedback via our online survey . 

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