About Us

​Contact Charlotte Water

Services by Phone

Online Services

Contact Charlotte Water

Services by Phone

Dial 311 or 704-336-7600 to:

  • Pay water bill

  • Request Water to be turned on or off

  • Change Addresses (moving)

  • Check Current Balance

  • Report a Water Leak or Sewer Spill

  • Report a drinking water concern


Online Services

Pay Water Bill Online


 

Email a Billing or General Question or Update Phone Number on Account. Emails are received by CharMeck 311 and replied to or forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention.

 

Request maps​ (asbuilts) showing drinking water or sewer pipes or call 704-399-2221 during business hours. Confidentiality agreement must be filled out before receiving maps.


Report a wastewater odor- regarding wastewater plants or pipes.

  • If you see or suspect a wastewater overflow or spill, call 311 - 24 hours a day, seven days a week and report a "wastewater emergency."

  • If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately and say or select 'water emergency.'


Email a question about a new connection or tap. Visit here to learn more. Call 311 if you want to start, transfer, or stop service at a location.


​Email a question about backflow Prevention and irrigation requirements or call 311 or 704-336-7600 during business hours.


Email a question about hydrant rental and tanker truck permits. or call 311 or 704-336-7600 during business hours.


Email a question about Charlotte Water construction projects or call 704-399-2221 during business hours.


 

Charlotte Water's Laboratory Services is certified to provide commercial analytical services for drinking water, wastewater, industrial discharges, ground, surface and storm waters. Email here or call 704-336-2854 during business hours for pricing information.


Contact Charlotte Water's webmaster to report page errors or ask website questions.