Programs

Shared Mobility Program

A key element of the city's vision includes creating more transportation choices for our residents. One way the City of Charlotte is working to achieve that vision is through our Shared Mobility Program, which allows private operators to manage a fleet of electric scooters within the city.

E-Scooter Share FAQs

What is e-scooter share?

A new electric scooter share model is emerging in cities across the country, including Austin and Washington DC. E-Scooter share allows users to rent an e-scooter from virtually anywhere through a smart-phone application, and park it when their ride ends.

E-Scooter Share in Charlotte

May 2018: E-scooter share is permitted in Charlotte under the rules of a pilot program that also includes dockless bike share.
November 2018: City staff publish a draft Shared Mobility E-Scooter Plan to support City Council conversations regarding permanent rules for e-scooters. You can review the Shared Mobility Draft Plan.
January 2019: The City establishes permanent rules and a permitting program for the use of e-scooters.

View the E-Scooter Permanent Rules.
View the Shared-Use Mobility System Permit Requirements.

How does e-scooter share work?

Download the company’s app you are interested in renting from (available on iPhone and Android devices)
Use the company’s app to find and unlock a e-scooter near you
Park and relock your e-scooter when you finish your ride

How do I contact e-scooter share vendors to share feedback or report an issue?

To contact a customer service and/or local operations manager for Bird, Lime or Spin please see the contact information below.

Please note, per CDOT permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.