Park It 

City of Charlotte Strategic Parking Plan Virtual Public Engagement

Residential Parking Permit Program

Digital Residential Parking Permits FAQs





​​The Residential Permit cycle coincides with the City’s fiscal year (July 1 through June 30). Your permit is valid during the current fiscal year and must be renewed at the beginning of the next fiscal year, July 1.

Documentation that provides current proof of residency must include the following to show that you are still a resident in the permitted zone. 

  • Current vehicle registration that shows the address in the permit zone for which you are applying, 
  • Driver's license,
  • Copy of lease or deed, or 
  • Recent utility bill, or
  • Proof of residence letter that is signed and notarized.

​A maximum of six vehicles can be registered per address (household). 

​You must reside in an area that has an active Residential Parking Permit Program. Begin by creating a customer account on the Park It website, validate your email address, and select “Residential Permit” from the drop-down menu. Follow the prompts and attach the required documentation. You will receive an email when your residential permit is approved, or further email instructions if additional information is needed to complete your request.

​​$30.00 per vehicle + a $3.50 processing fee

​​The system only allows entry of one vehicle at a time, and a unique digital identification number is assigned to each license plate number.

​Guest Permits are only available to residents in 1st Ward and 3rd Ward. 

  • Two Guest Permits are provided at no cost when a Residential Permit is purchased. 
  • Proof of an active Residential Permit is required, and Guest Permits for each household must be applied for seperately from the Residential Permit.
  • ​After your Residential Permit is approved, enter the customer portal and select “Guest Permit” from the drop-down menu. 
  • You must provide a copy of your confirmation email or receipt from your active Residential Permit to be approved for Guest Permits. 

​There is no charge for Guest Permits, but you will still need to provide valid credit card information to complete the process, and provide proof of an active Residential Permit.

​​Each address (household) is provided only two Guest Permits. 

​Two Guest Permits can be active at the same time.

​​Temporary Permits can be purchased for additional guests if both Guest Permits are being used (1st and 3rd Ward residents only), or used for guests in 4th Ward and 4th Ward West that remain beyond the two-hour free parking limit. Temporary Permits are valid for only 24-hours once purchased. The cost for a Temporary Permit is $3.00/permit + $3.50 processing fee.

Guest Permits are available to residents in 1st Ward and 3rd Ward only. Two guest permits are provided at no cost when a Residential Permit is purchased. You must provide proof of an active Residential Permit to obtain Guest Permits.

​​No. Permits are purchased in an e-booklet format. A Guest Permit from the e-booklet must be activated when someone is visiting. You will need your guest’s vehicle license plate number and vehicle make to activate the Guest Permit. 

​Guest Permits are valid for 72-hours only upon activation at the customer portal. Once the Guest Permit e-booklet is approved by the Park It office, you can activate a Guest Permit under the “Manage Permit” in the customer portal when guests are visiting. 

You can end a pass early if it is not needed for the entire 72-hours. To do this, go to:

  • Manage Passes
  • Pass History
    • Expand the pass for the vehicle in the active status you are deactivating.
  • Choose End Pass Early. 

​​Once activated, a Guest Permit is assigned a unique permit identification number. Failure to activate your Guest Permit can result in a parking citation for vehicles parked in violation.

​All permits (Residential, Guest, and Temporary) are assigned a unique digital identification number, which is relayed to the License Plate Recognition (LPR) vehicles. As the LPR vehicles pass through the neighborhoods, the cameras provide images of the license plates, notifying the enforcement agents if a vehicle is assigned a valid digital permit. 

​​For additional FAQs related to the online permitting system, please visit the customer portal FAQs.


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You will be directed to a secure third party vendor hosted website.

  • You will need your ticket number, the state in which your vehicle is registered, and your vehicle's license plate number to make a payment.  

  • Payments are accepted by Visa, MasterCard and Discover. 

  • A detailed receipt will be emailed when a valid email address is supplied .

  • A $3.00 per ticket service charge will be assessed for tickets paid on this website.

  • Currently the City of Charlotte, NC requires all outstanding tickets associated with this vehicle be paid to use this payment method.