Programs

​If you are a current residential permit holder or looking to purchase a 2020 permit, they will be available starting October 1, 2020, on Charlotte Permits Passport Portal.

​​You are still REQUIRED to display your physical 2019 permit until the cut-off deadline of October 31, 2020, or until you obtain your new, digital online permit. For 2020 permits, we are switching to a digital system that recognizes the license plate(s) tied to your account, and therefore will not require you to display a physical permit.

​A maximum of six vehicles can be registered per address (household). 

​You must reside in an area that has an active residential parking permit program. Begin by creating a customer account on Park It, validate your email address, and select “Residential Permit” from the drop-down menu. Follow the prompts and attach the required documentation. You will receive an email when your residential permit is approved, or further email instructions if additional information is needed to complete your request.

​​$30.00 per vehicle + a $3.50 processing fee

​Vehicles must be registered separately.

​​The system only allows entry of one vehicle at a time, and a unique permit ID is assigned to each vehicle.

​Guest permits are available to residents in 1st Ward and 3rd Ward only. Two guest permits are provided at no cost when a residential permit is purchased. You must provide proof of an active residential permit to obtain guest permits.

​There is no charge for guest permits, but you will still need to provide valid credit card information to complete the process.

​​Each address (household) is provided two guest permits. 

​Two guest permits can be active at one time.

​​A temporary permit can be purchased for additional guests if both guest permits are being used (1st and 3rd Ward residents only) or used for guests in 4th Ward and 4th Ward West that remain beyond the two-hour free parking limit. Temporary permits are valid for only 24-hours once purchased. The cost for a temporary permit is $3.00/permit + $3.50 processing fee.

​​No. Permits are purchased in a booklet. A guest permit from the booklet must be activated when someone is visiting. You will need your guest’s vehicle license plate number and vehicle make to activate the guest permit. 

​Guest permits are valid for 24-hours only upon activation at the customer portal. Once the guest permit booklet is approved by the parking office, you can activate a guest permit under the “Manage Permit” in your customer portal when guests are visiting. We are working on an application enhancement since a guest permit may not be needed for the entire 24-hours. The enhancement should be ready by the end of the calendar year. 

​​Once activated, a guest pass is assigned a unique permit ID. Failure to register your guests can result in a parking citation for vehicles parked in violation.

​All permits (residential, guest, and temporary) are assigned a unique digital permit ID, which is relayed to our License Plate Recognition (LPR) vehicles. As the LPR vehicles pass through the neighborhoods, the cameras provide images of the license plates, notifying the enforcement agents if a vehicle is assigned a valid digital permit. 

​​For additional FAQs related to the online permitting system, please visit the customer portal FAQs.