Programs

​Shared Mobility Program

A key element of the city's vision includes creating a high-energy, hyper-connected, safe community. The City of Charlotte is working to achieve that vision through the addition of a Shared Mobility Program, which allows users to rent a bike or electric scooter from virtually anywhere through a smart-phone application, and park it when their ride ends.

​Bike Share Program

What is dockless bike share?

A new bike share model (dockless bike share) is emerging in cities across the country, including Dallas, Seattle and Washington DC. Dockless bike share allows users to rent a bike from virtually anywhere through a smart-phone application, and park it when their ride ends. 

How does dockless bike share work?

  1. Download the company’s app you are interested in renting from (available on iPhone and Samsung devices)
  2. Use the company’s app to find and unlock a bike near you
  3. Park and relock your bike when you finish your ride 

Where can I park my bike when I finish my ride?

When you finish your ride, make sure you park your bike in a location that does not impede a pedestrian walkway.

Bikes should be parked upright:

  • in the pedestrian zone of the sidewalks (leave a 6' pathway for people who are walking, rolling or strolling) OR
  • in the green zone next to the sidewalk (i.e. the planting strip if not landscaped)

When parking your bike, do NOT block:

  • Parklets or sidewalk dining;
  • Transit zones, including bus stops, shelters, passenger waiting areas and bus layover and staging zones;
  • Loading zones;
  • Accessible parking zones and associated loading zones;
  • Street furniture that requires pedestrian access (for example - benches, parking pay stations, bus shelters, transit information signs, newsracks, permanent bike share docks, etc.);
  • Curb ramps and signal push buttons;
  • Entryways and exits must maintain a 10 foot clearance; and
  • Driveways.

Also, please do not park your bike on private property, county parks or in a vehicle travel lane or bicycle lane.

What is the Bike Share Program?

​Bike share has been identified in several of our adopted plans (TAP, Charlotte BIKES, Center City Transportation Plan) as a tool to promote transportation choices in Charlotte, and connect residents to employment, education, parks, shopping, and other destinations. 

CDOT tested the viability of dockless bike share through a one-year pilot program. The Bike Share Pilot Program allowed permitted operators to maintain a fleet of up to 500 bicycles within Charlotte's city limits. During the Pilot Program, permit operators were responsible for meeting requirements specific to safety, maintenance, operations, parking, and data sharing as outlined in the Charlotte Bike Share Permit Requirements.

How do I provide input on the Bike Share Program?

Dockless systems promise great benefits for cities, but can also create some challenges, especially in regards to where bicycles can and cannot be parked once a trip has ended. 

Please complete the survey to help us gauge public opinion of the program and identify opportunities for improvement: Dockless Bike Share Survey

​How do I contact bike share vendors to share feedback or report an issue?

LimeBike, Mobike​, and Spin are currently operating in Charlotte. To contact a customer service and/or local operations manager please see the contact information on the right. Please note, per CDOT permit requirements, any bicycle that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

​Bike share ridership 

Monthly bicycle ridership
View dockess bike ridership on the infograph here: Shared Mobility Data
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Bike share vendors contact information

LimeBike

Bradford Johnson: 704-275-2848,
bradford.johnson@li.me

Customer Service: 888-546-3345  

LimeBike 
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Mobike

James Liao: 408-623-3421, jamesliao@mobike.com

Customer Service: 800-964-2330 

MoBike 
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Spin

Buzz Morley: 704-759-6840, buzz@spinclt.com

Customer Service: 888-262-5189

Spin
 

Visit the operator’s website for more information about opportunities for discounted rates.