Divisions & Contacts

Engineering and Operations

The Engineering and Operations Division designs, installs, operates and maintains traffic and pedestrian signals, road signs and pavement markings. The division is also responsible for vehicle and pedestrian safety. It focuses on design and operation for all users (motorists, transit riders, pedestrians and bicyclists) of the transportation system in order to create a balanced system that provides managed traffic flow and promotes a walkable and sustainable community.

The division is comprised of four sections:



Transportation Systems<div class="ExternalClassE02D5B3078DF41C9A6C8FA5E75F4ADC5"><p class="ExternalClass101B2450F77F4D0A9D261569EDB2DE42">​Transportation Systems is responsible for the operation and maintenance of traffic signals, pedestrian signals and computerized traffic signal systems within the City. The entire traffic signal system is monitored on a daily basis. Signal timing adjustments are made by staff as necessary to mitigate traffic congestion, particularly during the morning and evening peak hours. Staff is on-call 24 hours a day/7 days a week to respond to emergencies. The system currently includes:</p><div class="ExternalClass101B2450F77F4D0A9D261569EDB2DE42"><ul><li><span class="ms-rteStyle-Normal">900 +/- traffic signalized intersections</span></li><li><span class="ms-rteStyle-Normal">300+ traffic surveillance video cameras</span></li><li><span class="ms-rteStyle-Normal">Video detection and in-pavement loops at signalized intersections to detect approaching cars, motorcycles and bicycles</span></li><li><span class="ms-rteStyle-Normal">Traffic signal pre-emption system along South Boulevard for LYNX Blue Line rapid transit vehicles</span></li><li><span class="ms-rteStyle-Normal">Traffic signal prioritization system for transit vehicles along Central/Albemarle</span></li></ul></div><p class="ExternalClassA58878BBAC4B4665A3BEE38784C42720"><span class="ms-rteStyle-Normal"></span><span class="ms-rteStyle-Normal">This section is also responsible for the phased design and construction of the City's Intelligent Transportation System (ITS) program and keeping the program strategy current to include new and emerging technologies. The primary components of the current system are:</span></p><div class="ExternalClassA58878BBAC4B4665A3BEE38784C42720"><ul><li><span class="ms-rteStyle-Normal">Fiber optic cable interconnect of traffic signals</span></li><li><span class="ms-rteStyle-Normal">Installation of video cameras at intersections and along thoroughfare corridors</span></li><li><span class="ms-rteStyle-Normal">Conversion from analog to digital communications</span></li></ul></div></div>
Traffic Safety<div class="ExternalClassF53D93A0D1E34E2C99A9B8E06ABBE2AB"><p class="ExternalClass24EC17FD371D4BA08256B3E4D9730534">​<span class="ms-rteStyle-Normal">Traffic Safety is responsible for developing, updating and implementing a comprehensive pedestrian and traffic safety program. This program includes:</span></p><div class="ExternalClass24EC17FD371D4BA08256B3E4D9730534"><ul><li><span class="ms-rteStyle-Normal">Maintenance of a computerized traffic crash record system containing more than 250,000 crashes</span></li><li><span class="ms-rteStyle-Normal">Development of data on crash trends and patterns to assist in the identification and treatment of traffic safety problems</span></li><li><span class="ms-rteStyle-Normal">Development of comprehensive pedestrian and traffic safety strategy that incorporates engineering, enforcement and education efforts to reduce the frequency of traffic, pedestrian and bicycle related crashes and injuries.</span></li><li><p>Performs field investigations and develops work orders to resolve inquiries related to:</p><ul><ul><li>Neighborhood Streetlights</li><li>Neighborhood Traffic Calming </li><li>Right-of-Way Hazard Removal</li><li>Street Name Changes</li><li>Decorative Sign Banner Applications</li></ul></ul></li></ul></div></div>
Implementation<div class="ExternalClass53598D3865E34D67BC79CE3E5C476864"><p class="ExternalClass9539E33CA8F4483EA4FC427A09F695DE">​<span class="ms-rteStyle-Normal">Implementation is responsible for the design of new traffic signal installations, modification(s) to existing traffic signal installations and the review and approval of traffic control plans for thoroughfare lane and street closures associated with roadway and intersection improvement projects. This includes the design of signing and pavement marking plans for these projects as well as coordinating their installation by the Operations section or by a contractor.</span></p><p class="ExternalClass9539E33CA8F4483EA4FC427A09F695DE"><span class="ms-rteStyle-Normal">This section is also responsible for:</span></p><div class="ExternalClass9539E33CA8F4483EA4FC427A09F695DE"><ul><li><div><span class="ms-rteStyle-Normal">Inspection of ITS construction projects</span></div></li><li><div><span class="ms-rteStyle-Normal">Inspection and upgrade of railroad crossings</span></div></li><li><div><span class="ms-rteStyle-Normal">Inspection and maintenance of bridges</span></div></li></ul></div></div>
Operations<div class="ExternalClass9BC0E24A502F442EAE51B57597D79AFF">Operations is responsible for installing and maintaining: <ul><li>Traffic signals </li><li>Video cameras and loop detectors at signalized intersections to identify stopped or approaching vehicles and bicycles </li><li>Signs and pavement markings </li></ul><p>Additionally, the Section fabricates approximately 12,000 signs that are installed on City streets each year. Staff is on-call 24 hours a day/7 days a week to respond to emergencies. These signs include: </p><ul><li>Regulatory signs (STOP, YIELD, speed limit, turn prohibition, parking, etc) </li><li>Warning signs (curve, intersection, speed hump, chevrons, etc) </li><li>Guide signs (street name, school, park, etc) </li><li>Special signs (neighborhood watch, etc) </li></ul></div>

Engineering & Operations Division Manager 

David Smith 704-336-4626

Engineering & Operations Deputy Division Manager

Bryan Tarlton 704-336-7085



Transportation Systems Manager

Nathan Conard 704-336-6708

Implementation Manager

Vacant 704-336-7086

Traffic Safety Manager

Angela Berry 704-432-5259

Field Investigators

Field Investigators Map

Jennifer K. House 704-654-7733

West (yellow on map) 

Angie Ivey 980-240-9572

South/ Southeast (green on map) 

Brandon Ray 704-533-0446 

North/ Northeast (pink on map)

Streetlight Coordinator

Candace Inge 704-649-5554

Sign and Marking Operations Supervisor

Earnest Franklin  704-353-1616

Signals Operations Supervisor

Steve Phifer 704-336-2050