Surface Water Quality

​Residents - Top Ten Tips​​

Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes the City of Charlotte, the surrounding towns of Cornelius, Davidson, Huntersville, Matthews, Mint Hill and Pineville and Mecklenburg County.

1. Report Pollution
Responding quickly to water pollution is critical for preventing damage.

  • When you smell or see something unusual in storm drains, streams or lakes, report it!

  • Call 3-1-1. For more information about the ways you can report water pollution see Report A Problem.

  • CLT+ is a new way to interact with CharMeck 311, which serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CLT+ is available on both the Apple App and Google Play stores. It is free to download.

2. Keep Yard Waste Out of Storm Drains
Yard waste in the street or on a stream bank can wash and clog storm drains and streams. This can cause local flooding and harm fish and aquatic organisms. Please dispose of yard waste properly. You can compost it and use it in your yard, drop it off at a recycling center, or follow the guidance of your local municipality for curb pick up. Please choose the link below that corresponds to your location.

3. Prevent Muddy Streams
Sediment or mud is one of the top pollutants for Charlotte-Mecklenburg’s waterways. It’s harder for fish and aquatic organisms to breathe and reproduce in waterways filled with sediment.

  • If a construction site is causing muddy streets, storm drains or streams, call 3-1-1. See more information about reporting pollution at Report A Problem.​

  • Plant native grasses, shrubs and trees along the banks of streams and lakes.

4. Scoop The Poop
There are over 55,000 registered dogs in Mecklenburg County that produce over 15 million pounds of waste each year. Big or small, it doesn't matter, any waste left on the ground can be a source of bacteria for our streams and lakes.

5. Volunteer
We can all make a difference, especially when we work together. Help teach kids the value of volunteering, the beauty of our local waterways, and how we can each protect them.

6. Practice "Green" Yard Care
Extra fertilizers and chemicals in the yard equals wasted money and polluted streams and lakes.

7. Dispose of Wash Water Properly
Dirty water from washing or rinsing items around your house and yard is a common source of stormwater pollution.

  • Dispose of dirty water in a sink where the water will go to a sewage treatment plant.

  • If rinsing or washing your tools or equipment inside isn’t possible, do it on your lawn where the water will soak in and not enter a storm drain.

8. Use a Car Wash, Not the Driveway
Oils, metals and soap washed off cars are harmful to streams.

  • If you wash cars or anything else outside, wash it on the grass where water will soak into the ground. Better yet, use a car wash where water goes to a treatment plant.

9. Take Unwanted Hazardous Chemicals to a Recycle Center
Just one gallon of Household Hazardous Waste (HHW) can pollute millions of gallons of water. Don’t dump it down a storm drain or down the sink or toilet.

  • HHWs are chemicals used in homes that are toxic, flammable, corrosive and/or explosive.

  • Examples: used motor oil, turpentine, nail polish, drain cleaner, bug and weed spray, oil based paint, moth balls, carpet cleaners, and oven cleaners.

  • For more examples and drop off locations see Charlotte-Mecklenburg’s Solid Waste’s H​ousehold Hazardous Waste Information.

  • Many commercial auto part stores and auto repair shops accept used oil from residents.

10. Reduce the Volume of Stormwater
Less stormwater equals less stream bank erosion and sediment pollution. Rain barrels and rain gardens reduce the volume of stormwater reaching streams during a storm.