Fees

​​Fees & Billing FAQs

Call 3-1-1 (or 704-336-7600) if you have questions about your Storm Water Services fee or bill.

Most customers receive a monthly City of Charlotte/Mecklenburg County water services bill that includes the Storm Water Services fee as well as Charlotte Water drinking water and wastewater fees. While different departments and organizations provide these services, the fees and charges are included on one bill to simplify the billing and payment process for customers.

  • Repairing public storm drainage infrastructure
  • Reducing flood risks
  • Improving surface waters


The Storm Water Services fee is based on a property’s impervious surface area such as rooftops and concrete driveways. The more impervious surfaces, the more stormwater runoff flows from the property into the storm drainage system. Properties with the least amount of impervious surface area pay the lowest Storm Water Services fee. 

Impervious surfaces are hard surfaces that do not allow rainwater to absorb into the ground.

Common examples of impervious surface include rooftops and concrete driveways.


Impervious surfaces are identified and measured using aerial photography for each parcel in Mecklenburg County.

Call 3-1-1 (or 704-336-7600) if you have questions about your parcel’s impervious area or would like to request an inspector to validate the square footage.


Detached Single-Family Residential properties (one individual, detached, single-family home on a parcel) are in one of four billing tiers based on the property’s total amount of impervious surface. Each property in the tier is billed the same amount.

Tier 1:  <2,000 square feet of impervious surface
Tier 2:  2,000 to 2,999 square feet of impervious surface
Tier 3:  3,000 to 4,999 square feet of impervious surface
Tier 4:  5,000 or more square feet of impervious surface

All Other properties (commercial buildings; attached single-family homes such as duplexes, triplexes and apartments; multiple single-family structures on one parcel) are billed for the actual amount of impervious area on the property.

Property owners may qualify for a Storm Water Services fee credit if:

all or nearly all of their stormwater runoff drains either directly into the Catawba River or directly into an adjoining county

-OR-

the property owner has significantly reduced the amount of runoff through a stormwater control measure or pond that captures and holds it.

Property owners may qualify for a fee credit by reducing impacts to the storm drainage system. The four questions below will help you quickly assess if your property might qualify. For more details, please read the specific fee credit policies.

Does your property border a neighboring county?

If so, you may qualify for the County Line Fee Credit. Your property line must be the same as the Mecklenburg County line and all stormwater runoff must flow directly into the neighboring county. Property owners who qualify for this credit pay no Storm Water Services fee.

Does your property border the water’s edge of the Catawba River, Lake Norman, Lake Wylie, or Mountain Island Lake?

If so, you may qualify for the Catawba River Fee Credit. All stormwater runoff must flow directly into the river or lake without entering a storm drainage system. Property owners who qualify may receive a fee credit up to 96.4%.

Do you have a pond on your property?

If so, you may qualify for the Pond Fee Credit. Your property must have a pond that captures and holds stormwater runoff and the pond must meet additional criteria. Property owners who qualify may receive a fee credit up to 48%.

Do you have an existing Stormwater Control Measure (SCM) that was designed by an engineer or landscape architect?

If so, you may qualify for the Stormwater Control Measure Fee Credit. Your property must have a specially designed control measure, such as a rain garden, level spreader, sand filter, or engineered pond. To request this credit, you must submit (1) an as-built survey of the control measure and (2) the credit application form with supporting calculations prepared and sealed by an engineer or landscape architect.

Questions about fee credits?

Properties inside City of Charlotte limits contact:

Rylee Hernandez

Properties outside City of Charlotte limits contact:

David​ Goode, PE

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