About Us

​​​​​​​​​​​​​Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes the City of Charlotte, the surrounding towns of Cornelius, Davidson, Huntersville, Matthews, Mint Hill and Pineville and Mecklenburg County.

What We Do

Storm Water Services works year-round to manage the runoff from rainfall, reduce the risk of flooding, restore floodplains and protect the water quality of surface waters county-wide. We accomplish this by:

• Repairing and replacing aging storm drainage infrastructure

• Restoring severely eroded streams and floodplains to hold excess rain

• Mapping floodplains to protect drainage capacity and manage floodplain development

• Responding to residents who call 3-1-1 to report drainage and flooding concerns

• Monitoring surface waters for evidence of pollutants

• Enforcing ordinances to protect surface waters

• Educating residents about flood safety, pollution prevention and volunteer opportunities

​Organization

Charlotte-Mecklenburg Storm Water Services staff includes both City of Charlotte and Mecklenburg County employees. Staff coordinates closely to provide comprehensive stormwater services and ensure service to residents is seamless.

Mecklenburg County Storm Water Services is part of the Water & Land Division of the Meckle​n​burg County Land Use & Environmental Services Agency located at 2145 Suttle​ Avenue, Charlotte, NC 28208. The county is responsible for named streams (such as Little Sugar Creek, Briar Creek, and McDowell Creek) draining more than one square mile and the regulated floodplain throughout the entire county.

Charlotte Storm Water Services is a Division within the City of Charlotte General Services Department located at 600 East Fourth Street, Charlotte, NC 28202. The​ city is responsible for smaller streams and manmade drainage systems draining less than one square mile.

The Towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville are responsible for smaller streams and manmade drainage systems draining less than one square mile within each jurisdiction.

Storm Water Advisory Committee (SWAC)

Charlotte-Mecklenburg Storm Water Services works under the guidance of the Storm Water Advisory Committee (SWAC). The advisory committee:

• reviews policies

• hears appeals and decides on violations, fee credits, service charges and adjustments

• evaluates capital and operational programs and budgets

• makes recommendations or comments to elected officials

The committee includes nine citizens appointed by the City Council, County Commission, and Town Commissions. Learn more about the SWAC, current members, and meeting dates.

​Who to Contact

To report a problem or request service call 3-1-1. If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 311, dial 704.336.7600.

​Locations