About Us

Established in the early 1990’s, Charlotte-Mecklenburg Storm Water Services is a joint municipal/county stormwater utility that includes the City of Charlotte, the surrounding towns of Cornelius, Davidson, Huntersville, Matthews, Mint Hill and Pineville and Mecklenburg County.

What We Do

Storm Water Services works year-round to manage the runoff from rainfall, reduce the risk of flooding, restore floodplains and protect the water quality of surface waters county-wide. We accomplish this by:

Repairing and replacing aging storm drainage infrastructure
Restoring severely eroded streams and floodplains to hold excess rain
Mapping floodplains to protect drainage capacity and manage floodplain development
Responding to residents who call 3-1-1 to report drainage and flooding concerns
Monitoring surface waters for evidence of pollutants
Enforcing ordinances to protect surface waters
Educating residents about flood safety, pollution prevention and volunteer opportunities

Organization

Charlotte-Mecklenburg Storm Water Services staff includes both City of Charlotte and Mecklenburg County employees. Staff coordinates closely to provide comprehensive stormwater services and ensure service to residents is seamless.

Mecklenburg County Storm Water Services is part of theMecklenburg County Land Use & Environmental Services Agency located at 2145 Suttle Avenue, Charlotte, NC 28208. The county addresses surface water quality needs of named streams (such as Little Sugar Creek, Briar Creek, and McDowell Creek) draining more than one square mile and the regulated floodplain throughout the entire county.

Charlotte Storm Water Services is located at 600 East Fourth Street, Charlotte, NC 28202. The city improves the public storm drainage system and addresses surface water quality needs of unnamed tributaries draining less than one square mile. Charlotte Storm Water Services’ strategic plan, Sustainable Stormwater Management Strategy for a Thriving City, outlines our vision, mission, values and priorities.

The Towns of Davidson, Cornelius, Huntersville, Matthews, Mint Hill and Pineville address the surface water quality needs of smaller streams and manmade drainage systems draining less than one square mile within each jurisdiction.

Storm Water Advisory Committee (SWAC)

The Storm Water Advisory Committee (SWAC) is a group of volunteers who provide guidance and public input into the services and policies of Charlotte-Mecklenburg Storm Water Services. The committee includes nine citizens appointed by the City Council, County Commission, and Town Commissions. Learn more about theSWAC, current members, and meeting dates.

Who to Contact

Report drainage concerns or surface water pollution by calling 3-1-1, using the CLT+ app or by submitting an online form. Visit our Report a Problem page for more information. If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 3-1-1, dial 704.336.7600.