Residential Services

Gar​b​age Collection

Garbage is collected once a week on your scheduled collection day. To find your collection day, visit the GeoPortal system.

Step by step guide for Ge​​portal

1. Visit the Geoportal​ page.

2. Type in your home address at the top of the webpage where Tell me about... is located.

3. ​​Select your correct address. ​On the left side, select the fourth option titled​ Trash and Recycling.​ Once you have selected Trash and Recycling your trash and recycling collection day will appear, along with your recycling collection color.

4. Once you are aware of your week designation, please follow the garbage collection preparation guidelines below.

How To Prepare Garbage For Collection:

  • Bag all garbage before placing it in the garbage rollout cart. Do not overfill carts or place garbage items outside of the cart. Items outside the rollout cart will not be collected.

  • Please place the cart within six feet of the curb and with the handle facing toward your property. Do not block the sidewalk.

  • Please allow three feet of space between collection items and other obstacles such as mailboxes, phone poles and vehicles.  

  • Place the cart at the curb no later than 6:00 am on your scheduled collection day.

  • Place the cart at the curb no sooner than than the day before collection. The cart must be removed from the curb by midnight on the day of collection. A minimum $150 citation may be issued if you place the cart at the curb sooner than the day before collection or leave it at the curb past midnight on your collection day.

Disability Collection

If you are a customer with a disability or other physical limitation that does not permit you to roll the cart to the curb, please fill out The Disability Collection Verification form​​ or call 311 (704.336.7600) to discuss special arrangements for collection.​​

Small Business Garbage Collection

Business garbage collection is ​separate from residential garbage collection. For more information, please read about our Special Services​.