Recycling Cart Tagging Pilot

Frequent Q&A


 Q - Can I get a copy of the 2020 Recycle Calendar?

           A - Click here for the 2020 Recycle Calendar

Q.  - Request for Kraft bags (compostable paper lawn bags)

A- Click here to complete this form. Pick up for bags is every Friday from 12:00-3:00 PM at 1200 Otts St. Charlotte, NC 28205

Q - Can you cancel my bulky request?

A - My scheduled collection is tomorrow.


Requests to cancel a bulky item scheduled on the same day of scheduled collection can’t be honored. Cancellation requests must be received before  12:00 PM the day prior to the scheduled bulky collection. No further action is required at the time.  For future reference please submit any changes to your request the prior day by 12:00 PM.


A - My scheduled collection date is not tomorrow.

Your request to cancel your bulky collection will be updated within 24 hours.


Q - Can I add items to my bulky collection request?


  A - My scheduled collection is tomorrow.


Unfortunately, we cannot honor your request to add items to your scheduled collection. All changes to bulky requests must be received before  12:00 PM the day prior to the scheduled bulky collection. Please enter a new request for the items you would like to add by calling 311 or click here.

         A - My collection day is not tomorrow.

Your request will be updated by the close of business.


Q - Can you please collect the bulky items that were not collected during its    scheduled collection day?


A - My items were not collected during its scheduled collection date


A Supervisor will investigate and provide an update.


Q - I forgot to place my scheduled bulky items at the curbs by 6 am on the collection date.

 

A - Please call 311 or click here reschedule your bulk items for the next available collection day. 


 Q - Can I get an early date for bulky collection then the date given?

A - Solid Waste has two types of trucks that operate daily. The Non-Recycle Truck (regular household items) and the Recycle Truck(household appliances  & electronics). Each truck operates a finite number of stops a day based on what residents state is curbside. We have a system that automatically schedules based on the date's availability. The date that you have been given is the earliest date we have available based on the schedule.

 

Thank you for contacting Solid Waste Services