Park Road and Poindexter Drive Drinking Water Pipe Improvement Project
Project phase

Did you know some of the utilities you use every day were installed more than a hundred
years ago?
It s time to bring some of those services up to date, so Charlotte Water is working
to clean and repair older water pipes that provide drinking water.
How do we fix thousands of feet of pipe buried underground you ask?
We dig into strategic locations to limit construction and disruption for you.
Charlotte Water is committed to providing excellent water to our customers, that's why
we are cleaning and repairing water pipes.
Over time the original metal pipes can corrode or become damaged clean the pipe will remove
any corrosion and buildup that s possibly reducing your water flow.
Once cleaned, we will install a protective lining inside the existing pipe, if the pipe
is not structurally sound the pipe will be replaced with conventional construction methods.
During construction, we may need to dig in the street with heavy equipment to access
the pipe, construction can sometimes be disrupted, loud or messy.
You will see heavy equipment, orange cones, and possibly experience traffic disruptions
during construction.
While we are working to improve your water service, you will see crews down in the trenches
relining pipes.
A construction inspector will be overseen the operation.
You might also experience some cloudy or brownish water coming out of your taps.
Don t worry, run your cold water taps to clear the water.
If after fifteen minutes your water does not run clear, call 311 for assistance.
Discolor water can be a result of sediment being displeased during construction.
When construction is completed, crews will clean and restore the area to its original
Planting and paving may occur in phases depending on the time of the year.
Rehabilitation and restoration projects extend the life of the pipes and give you improved
water quality and reliability.
You can visit and click on projects to learn more.
Follow us on Twitter and Facebook for more information and updates.


 Project updates

​The project will rehabilitate drinking water pipe, replace all old valves and hydrants, and renew any remaining galvanized service lines.  

​Areas near construction will be notified before construction. There will be planned water outages to move customer’s service. Property owners will be notified in advance. If there is an unplanned water outage, crews will work to fix it immediately.​

​To be determined.

Frequently Asked Questions

Will pressure be the same on above ground service line?
It is likely that you could notice slightly lower water pressure.

Will I be without water?
Our goal is to minimize disruptions to you. You will be notified of planned water outages 72 hours in advance and any unplanned water outages will be treated as an emergency.

Why are hydrants running?
Charlotte Water uses hydrants to test and flow water. This is a normal part of construction, repairs, and preventative maintenance.

What should I do if I experience discolored water?
Charlotte Water is committed to providing safe drinking water throughout Mecklenburg County. If you experience cloudy, discolored water, please run cold water until it clears. If it doesn't clear up within 15 minutes, please let us know by calling 311 or 704-336-7600 anytime.

Does my plumbing need to be replaced?
Just as pipes under the street have an end of service, so does private plumbing. Consider planning for the eventual replacement of plumbing that exceeds 50 years.

Where does my private plumbing start?
The property owner maintains the water pipe from the end of the meter box (including tailpiece) to building(s). The property owner is responsible for pipes and fixtures in the buildings and wastewater pipes until the edge of street or street right-of-way (varies). Charlotte Water maintains water meter up to and including the meter yoke assembly, meter box, and water and wastewater pipes under the public street.

Do I need a Pressure Reducing Valve (PRV)?
A PRV is similar to how an electrical surge protector protects computers and televisions. Water pressure is mostly due to an elevation of storage tanks relative to the elevation of your home. Higher water pressures are in geographically low points (near a creek). Customers may consider installing a PRV or having an existing PRV checked to protect home plumbing and appliances.

How is this project paid for?
Charlotte Water reinvests $0.62 from every $1.00 collect from your water bill in system improvements and oversees over $200 million in water and sewer projects each year.


 Project contacts