Crescent Heights Neighborhood & Hermatige Court Water Main Service Project
Project phase


 Project updates

Charlotte Water is replacing water service connections in the Griers Grove Road neighborhoods starting in 2023.

Streets include:

  • Moravian Lane
  • Hermatige Court
  • Dartmouth Place
  • Circle Avenue
  • Alberto Street
  • Crescent Avenue
  • South Laurel Avenue
  • Fenton Place
  • Willoughby Street
  • South Chase Street
  • Cook Street

Key Points

  • Contractor and staff will have proper identification.
  • No contractor or staff will need to enter any home.
  • Crews will check the meter inside the water meter box.
  • Customers don't need to be home.
  • If your meter box is inside a locked area or if you have large animals near the meter box, please call so we can schedule work with you.
  • Photobook of water and wastewater construction.
  • Video - What to expect during construction.

​Project will enhance water quality and pressure.​

​Areas near construction will be notified before construction. There will be planned water outages to move customer’s service. Property owners will be notified in advance. If there is an unplanned water outage, crews will work to fix it immediately.


 Frequently Asked Questions

Where does my private plumbing start?

The property owner maintains the water pipe from the end of the meter box (including tailpiece) to the building(s). The property owner is responsible for pipes and fixtures in the buildings and wastewater pipes until the edge of the street or street right-of-way (varies). Charlotte Water maintains the water meter up to and including the meter yoke assembly, meter box, and water and wastewater pipes under the public street.

Does my plumbing need to be replaced?

Just as pipes under the street age and have an end of service, so does plumbing in your home. Consider planning for the eventual replacement of plumbing that exceeds 50 years.


 Project contacts

An image of a Charlotte Water construction crew diging and replacing an existing water pipe on a residential street