Frequently Asked Questions
Will the pressure be the same on above-ground service line?
It is likely that you could notice slightly lower water pressure.
Will I be without water?
Our goal is to minimize disruptions to you. You will be notified of planned water outages 72 hours in advance and any unplanned water outages will be treated as an emergency.
Why are hydrants running?
Charlotte Water uses hydrants to test and flow water. This is a normal part of construction, repairs, and preventative maintenance.
What should I do if I experience discolored water?
Charlotte Water is committed to providing safe drinking water throughout Mecklenburg County. If you experience cloudy, discolored water, please run cold water until it clears. If it doesn't clear up within 15 minutes, please let us know by calling 311 or 704-336-7600 anytime.
Does my plumbing need to be replaced?
Just as pipes under the street have an end of service, so does private plumbing. Consider planning for the eventual replacement of plumbing that exceeds 50 years.
Where does my private plumbing start?
The property owner maintains the water pipe from the end of the meter box (including tailpiece) to building(s). The property owner is responsible for pipes and fixtures in the buildings and wastewater pipes until the edge of street or street right-of-way (varies). Charlotte Water maintains water meter up to and including the meter yoke assembly, meter box, and water and wastewater pipes under the public street.
Do I need a Pressure Reducing Valve (PRV)?
A PRV is similar to how an electrical surge protector protects computers and televisions. Water pressure is mostly due to an elevation of storage tanks relative to the elevation of your home. Higher water pressures are in geographically low points (near a creek). Customers may consider installing a PRV or having an existing PRV checked to protect home plumbing and appliances.
How is this project paid for?
Charlotte Water reinvests $0.62 from every $1.00 collect from your water bill in system improvements and oversees over $200 million in water and sewer projects each year.