Grievance Procedure under the Americans with Disabilities Act
Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints. The purpose of this ADA grievance procedure is to resolve as promptly as possible
any problems, complaints, or conflicts related to the City’s ADA compliance without the need for the complainant to resort to other remedies available under the law.
Website Design and Accessibility
CharlotteNC.gov and all City of Charlotte sites will be designed to reduce barriers to content for visitors to deliver an all-inclusive and accessible experience. The CharlotteNC.gov platform incorporates compliance standards set forth in federally-mandated 508C, and best practices recommended by the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG. 2.0) to provide web accessibility.
Some design and content standards examples:
Easy and logical navigation
Access to information in a clear and consistent manner for screen readers
Legible fonts and high-contrast colors for easier readability
Text-alternative fields for non-text elements (e.g. images)
Information conveyed with color can also be understood without color
Content presented without an associated style sheet does not lose information or structure
“Skip to main content” link at the top of each page, permitting users to skip repetitive navigation links
Online forms allow assistive technology to access information, field elements and functionality required to complete and submit forms, including directions and cues
Definitions and resources
Title II of the Americans with Disabilities Act (ADA) of 1990
In 1990 Congress passed the Americans with Disabilities Act (ADA). There are five titles as part of the ADA. Title II prohibits discrimination against people with disabilities by public entities.
Section 508 is a federal law mandating all electronic and information technology that is developed, purchased, used or maintained by the federal government be accessible to people with disabilities. Section 508 was an amendment to the United States Workforce Rehabilitation Act of 1973.
World Wide Web Consortium (W3C)
W3C as it is often referred to is an international community where Member organizations, a full-time staff, and the public work together to develop Web standards.
Web Content Accessibility Guidelines (WCAG 2.1)
These guidelines define how to make web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities.