July 12, 2012

Contact: Al Killeffer, Office of the Mayor
(704) 336-3438

Charlotte, NC — Charlotte Mayor Anthony Foxx today encouraged local small businesses to participate in an on-line survey aimed at updating the City’s website to better serve their needs.  The survey is an opportunity for local firms to tell staff from the City’s Neighborhood & Business Services department, who run the site, what kind of information is most useful to them and how they prefer to receive it.

“Ninety percent of Charlotte’s businesses are small businesses, and they drive job creation and innovation throughout our City,” Foxx said.  “They are an integral part of our local economy, which is why I’m committed to doing all I can to support them.  To that end, I’d encourage all Charlotte small businesses to take part in this short survey so the City can further improve the services it provides them.”

Staff plans to use the firms’ feedback to develop new web-based tools to help businesses find useful information and resources.  Examples of such tools may include a library of training videos, narrowly tailored search results based on user criteria and interactive tools that quickly identify local licenses and permits for specific industries.

Businesses may now take the survey at through July 23. Once the survey closes, staff will evaluate the results and convene focus groups to further understand potential improvements to the site.