Help/311

CharMeck 311 Header Graphic showing call center representatives.

CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can call 3-1-1, submit service requests online or via live chat, or on the CLT+ app.

Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Specialists trained in tax and utility issues will be on hand to assist callers. Complex calls beyond the scope of 311 and those requiring extensive research and investigation will be connected directly to the appropriate department.

All communities within Mecklenburg County that receive a service provided by the County or City of Charlotte may call 311 regarding that service or to obtain information about other City/County services.

City departments supported include Solid Waste Services, Storm Water, Charlotte Mecklenburg Police Department, Charlotte Water, Neighborhood & Business Services and Charlotte Department of Transportation.

For water services please call 3-1-1.

County departments include Park and Recreation, Tax Collections & Assessment, Land Use & Environmental Services and the Sheriff’s Office.

Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government, and information about various City and County services. Specialists trained in tax and utility issues will be on-hand to assist callers. Complex calls beyond the scope of 311 and those requiring extensive research and investigation will be connected directly to the relevant department.

All communities within Mecklenburg County that receive a service provided by the County or City of Charlotte, may call 311 regarding that service or to obtain information about other City/County services.


Meet the 311 Team


Contact Us

Monday through Friday from 7 a.m. – 7 p.m. Residents can call 3-1-1, submit service requests online or via live chat, or on the CLT+ app.

You can access 311 outside of Charlotte and Mecklenburg County by calling 704.336.7600.

TTY: 704.594.9171

The City of Charlotte is committed to making our services and programs accessible to all. We will make reasonable accommodations and language access available upon request

311 can be accessed via a cell phone if your cellular company carrier has programmed the 311 number to its towers. If not, you can call 704.336.7600 on your cell phone and be connected to the 311 call center.


311 Mission and Vision

Mission Statement

The Customer Service & Information Center will be a center that is responsive to the needs and desires of its citizens and employees, and exemplary in its operation, management and professionalism.  We will accomplish this mission through four areas of concentration – Customer Standards, Growth, Cross Training and Emerald.

Vision

The Customer Service & Information Center will provide exceptional leadership and skills in the area of customer service for the entire City of Charlotte.


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