Resources for Emergency Assistance

Emergency Repair

Safe Home Emergency Repair

The Safe Home Emergency Repair Program is designed to address immediate threats to the health and safety of residents of single-family housing which resulted from a system failure. Funding is provided in the form of a grant to the homeowner, and no liens or deed restrictions are placed on the property.

Requirements for designation as an emergency repair
  • The system failure occurred within three days of the application date
  • System failures are limited to the failure of an HVAC system (November-March), gas leaks, broken or defective water or sewer lines, electrical system failure, septic tank failure, and other events outside of the control of the owner which render the unit uninhabitable.
  • The system failure can be isolated and repaired within 10 days of the Inspector's Certification
  • The cost to make the Emergency Repair does not exceed $7,500, based on contractor bids

Emergency repair eligibility requirements

  • The applicant is a owner/occupant of the dwelling unit to be repaired and the property is located within the City limits
  • Homeowner does not have sufficient cash on hand to complete the repair
  • Homeowner provides a completed Application / Self-Certification form

How do I apply?
Contact Alexis McDaniels at 704-336-7844 to get prequalified.

Then what happens?
A project manager will call to discuss the program, contractors will come to give quotes on the work, and the City proceeds with having the work done.