CharMeck 311

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children have been taught at a young age
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about 9-1-1 but have you heard about
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3-1-1
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[Music]
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so my name is dr raquishala stewart
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and i run the charmek 311 contact center
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we are under the umbrella of housing and
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neighborhood services which is under the
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direction of sean heath and our deputy
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director rebecca hefner
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charmac 311 i believe is the best hidden
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gem of the city of charlotte we are the
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first point of contact for anyone that
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is doing business with the city or even
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some county resources
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[Music]
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so there are a variety of ways that 311
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can be contacted of course the most
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familiar is our three-digit dowel of
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3-1-1
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we do have a full seven-digit number
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which is 704-336-7600
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there's also the web we can go to
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charlottenc.gov
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under housing and neighborhood services
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and find 311.
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[Music]
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we have our newly formed app we've had
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it for a little bit over a year which is
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available on
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for apple and android and it's clt plus
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what i love about it is it's available
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24 7. and then lastly anytime you go to
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a city website page at the bottom you'll
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see live chat and that is available as
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well 7 a.m to 7 pm
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some heroes wear capes
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others wear headsets
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i think 311 is underestimated because we
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are considered customer service but we
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do much more than that
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during the recent pandemic we were a
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resource for the clt ramp which we know
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was important because that provided
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rental mortgage and utility assistance
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we are working on the
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white house initiative as it relates to
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the digital divide and we are working
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with queen's university making referrals
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for the digital navigator we are working
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with commonwealth charlotte as it
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relates to financial navigator which
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provides great financial literacy
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resources and then internally within 311
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we have our own speakers bureau program
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where we go out into the community both
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proactive and reactive to provide
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information on various resources that
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are available
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through
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the city and the county of mecklenburg
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[Music]
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so 311 we are considered an essential
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department for the city so just to give
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a few examples uh in January of this
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year there was a snowstorm over the
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martin luther king weekend which lasted
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i believe from saturday all the way
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through monday the actual holiday so we
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opened up so that we could help navigate
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calls we wanted to make sure that true
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emergency calls were able to reach 9-1-1
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so during that weekend we were able to
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take almost almost 7 000 phone calls
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other events that we have supported are
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the rnc
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the dnc and even all-star weekend so we
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are a true partner of all the
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departments within the city
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[Music]
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so i do want to just reiterate and
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repeat that i think that 3-1-1 is the
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best-kept secret
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and we are here and available to serve
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our community
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and again we can be reached by the
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three-digit dial of 311 we can be
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reached on our app clt plus i recommend
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that you download it
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or you can reach us on the web but we
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are here
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and we have a strong commitment to the
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community