Community Engagement

COVID-19 Header


As the coronavirus continues to spread across the country, many are wondering what they can do to help others, especially the most vulnerable in our communities. There are several recommendations, leadership opportunities and community-building initiatives available as we face a great deal of uncertainty around how COVID-19 will impact our communities. We will share information and resources with you as they become available to increase your opportunities of building and protecting our communities.

Follow these tips and check out these resources to see how you can maintain a healthy social distance while still supporting those around you.


  • If you know your neighbors, especially people belonging to the most at-risk populations, ask them how you can help them. Offer to pick up their groceries or walk their dog.
  • Check on individuals that may rely on social networks for support. Find ways to connect digitally.
  • If you know someone who is struggling to arrange for childcare now that schools have closed, share resources as you become aware of them.
  • Individuals working in the service industry will see their earnings decrease as fewer customers will mean less tips. If you know someone working in this industry, consider supporting them financially by ordering takeout or by leaving generous tips.
  • Take the time to purchase what you need in terms of groceries, medications, and household supplies, but refrain from overstocking so you don't want to take away supplies from those in need.


Small businesses are going to feel the economic effects of this very quickly. Consider supporting them by shopping online or by purchasing gift cards for later use. Visit this website to find local businesses that are currently offering online deals in Charlotte.



Dialing 2-1-1 or visiting is the first step to finding help for you, your family, or someone in need. For detailed information on resources such as food and meals, rent, mortgage, or utility help, and any other programs as they become available, call 2-1-1 or 888-892-1162. You can also search NC 211's database of community resources.



Mecklenburg County has also established a website with information about COVID-19, or the novel coronavirus outbreak, to help educate the public. The website includes various resources and updates to the impact of COVID-19 on our community and uses Google translate.

Mecklenburg County has created a poster on how to stay heathy during this outbreak, which can be printed and displayed at churches, schools and organizations. You can also find multilingual resources from the CDC including Fact Sheets in English, Spanish, and Simplified Chinese, and hand washing posters in English, Spanish, French, Arabic, Bengali, Chinese, Portuguese and Urdu.



Charlotte Water, Duke Energy and Piedmont Natural Gas will not disconnect services for non-payment of bills due to the coronavirus outbreak. Pay what you can to avoid large bills later.

Spectrum will provide to two free months of internet for Pre-K to12 students or college students who need remote education.  



Charlotte-Mecklenburg Schools will provide grab and go meals while schools are closed. Lunch (and breakfast for the next day) will be served in participating school's parking lots. Meals are free for anyone 18-years old and under. Children must be present to receive meals. Meals will be distributed Monday-Friday beginning Tuesday, March 17 from 10:30 a.m.- 12:30 p.m. Learn more.

For available pantries, please visit Loaves and Fishes or call 704-523-4333. You can also find additional listings of community wide food banks and pantries.



Several grocery stores and retailers have designated shopping hours for seniors and other at-risk groups. Click here to see a list of these stores and special hours.


Stay At Home Order With Translations:

Several other community resources are also available for adults and children in need. Click here to learn more.

Learn more about citywide service impacts on the City of Charlotte's COVID-19 Updates webpage.