Training & Information

Training On Demand

The trainings below were created to offer an alternative to in-person trainings especially in light of the COVID-19 pandemic. Even though these trying times are forcing us to rethink how we work and live, we can still make an impact in our communities by equipping ourselves with the knowledge needed to make our neighborhoods better. If you have suggestions for future trainings, please reach out to Nichelle Wilson at: nichelle.wilson@charlottenc.gov.


Communication Strategies for Neighborhood Organizations         

Communication is the key to any successful relationship and that includes relationships with your neighbors. Effective communication within a neighborhood-based organization is critical because it allows leaders to distribute information, explain decisions, and build a sense of community. It also encourages residents to participate in important decisions that impact their quality of life. As a neighborhood leader, how you communicate is just as important as what and why you communicate. When there is clear and consistent communication between neighborhood leaders and residents it has a positive impact on the health and vitality of the organization. Therefore, it is important to take a proactive approach to communication within your organization. This presentation walks you through how to develop (or improve) an internal communication strategy for your neighborhood-based organization.

Video: https://youtu.be/vDtAWXeYR4M


Know to Grow Online Gardening Series

Interested in gardening? Want to learn more about chickens, composting, or growing veggies at home? Our partners at the Mecklenburg County branch of the NC Cooperative Extension have put together free online classes. Visit their website to learn more and view recordings online:

Video: https://mecklenburg.ces.ncsu.edu/know-to-grow-online/


Digital Meetings for Neighborhoods

Are you interested in hosting a digital meeting for your neighborhood organization but don't know where to start? This training, presented by Next Stage Consulting, provides tips on how to ensure a quality digital meeting for your neighborhood organization. Topics include:

  • How to choose a digital meeting platform
  • How to develop a meeting agenda 
  • Digital meeting management 101 (with a step-by-step process for ensuring a smooth meeting)
  • Structuring engagement 
  • Meeting follow-up

Video: Digital Meetings for Neighborhoods Training

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Queen City Crash Course

Neighborhoods are the heart and foundation of our city, though great places don't happen by chance. Our community is defined and fortified by the thousands of volunteers that commit time and treasure to taking care of their homes, caring for neighbors, building fellowship and improving the places we call home. Residents who dedicate themselves to lead in their neighborhoods—whether in an official capacity or not—are what make  Charlotte a premier city.

Video: https://youtu.be/NziP6_FjTHY



How to Start a Neighborhood Organization

A neighborhood association is a group of neighbors that come together to improve the quality of life in their neighborhood. Some benefits of an organized neighborhood include: stability, beautification, increased safety, and better relationships among neighbors. Organizing a neighborhood can be a huge undertaking; therefore, it is important to have a plan. This training will provide tips on how you and your neighbors can come together to start a neighborhood association.

Video: https://youtu.be/mINKeQk0org


​Digital Communications for Neighborhood Groups

Digital communication can help build capacity in neighborhoods and foster a stronger sense of community. While communication technology should never replace face to face contact, neighborhood leaders can use the power of digital resources to leverage assets and engage residents. Strong digital communication requires understanding your audience, meaningful content, quality deployment and the ability to remain in touch. In this training, presented by Next Stage, you will learn how to use digital communication as a tool to improve communication in your organization.

Video: Digital Communications for Neighborhood Groups


​Charlotte Neighborhood History Toolkit Online Tutorial 

Have you ever wondered how your neighborhood got its name? Who first lived in your house? What was your block like back in the day? The Charlotte Neighborhood History Toolkit can help answer these questions and more! This online tutorial will explain how to get started using the Toolkit.

Video: https://youtu.be/lhHjzQNnbD4



​Office of Sustainability Overview

The City of Charlotte aims to become a global leader in environmental sustainability, balancing economic growth with preserving our natural resources. Our Office of Sustainability helps protect our natural resources, promote conservation, and improve the environment. This video provides an overview of the Office of Sustainability and the Strategic Energy Action Plan.

Video: https://youtu.be/rtkTLCxosVM


​How to be a Bridge-Builder in your Neighborhood 

What does it mean to be a bridge-builder? A bridge-builder is someone who establishes relationships, improves communication and helps to build trust among varying groups. In this training we will be joined by Janeen Bryant, facilitator and community engagement specialist, who will help us better understand how to be a bridge-builder in our community. This training will focus on how to: - Understand your neighborhood in context using city and county data - Map resources and people - Build and heighten awareness of the neighborhood as an ecosystem of shared resources - Strengthen your relationships and connection to the City of Charlotte and to your neighborhood - Heighten your capacity to lead/discuss across difference and understand self-interest.

Video: https://youtu.be/AiEsM_0hwZU

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Charlotte Community Toolbank

Does your neighborhood or non-profit need to borrow giant jenga in January? Adirondack chairs in April? An outdoor movie screen with projector in October?

If your neighborhood group would like to rent tens of thousands of items for pennies on the dollar, watch this video tour to learn more about the Charlotte Community ToolBank. The ToolBank has a wide variety of tools including lawnmowers, shovels, wheelbarrows, ladders, pressure washers, drills, and more.

Video: https://youtu.be/P7-sGVUJMw4


​A Good Gathering: Listening and Sharing When Neighborhoods are in Transition


Charlotte is growing and changing rapidly. Our neighborhoods are more diverse than ever which can bring about challenges but also opportunity. In this training, we will be joined by Janeen Bryant who will help us learn tangible ways we can be better neighbors as our neighborhoods transition. This training will focus on how to: 
  • Plan impactful conversations to share and discuss important issues 
  • Understand conflict as a part of the process 
  • Prioritize needs and follow-up with real outcomes

Video: https://youtu.be/kqvrOEMI-EU


HOA Basics

As a homeowner in an HOA community, it is important to understand the role of the HOA. In this training you’ll learn some commonly used HOA terms, the role of the board, the president and other leadership positions, your rights and responsibilities as a homeowner, and effective ways you can actively support your HOA.

Video: https://youtu.be/8tgqf2sGCco

Back to Top


Tree Care Grant Pre-Application Workshop

Looking for tree care resources for your community? This workshop will present: 

An overview of the Tree Care Grant Program: what it is, why it’s important, and what funds can be used for.
How to complete the online application and grant reporting through the Tree Care Grant Program.

Video: https://youtu.be/wRBU4vJabsg


​Keep Charlotte Beautiful (KCB) Beautification Grant Pre-Application Workshop

The Keep Charlotte Beautiful (KCB) Beautification Grant is an annual opportunity which awards up to $5,000 for community beautification projects. This competitive grant is open to neighborhoods, businesses, nonprofits, schools, and individuals citywide. This workshop will provide information on grant specifics, project ideas, and how to apply.


Video: https://youtu.be/00ue3F4iS0s


Understanding Affordable Housing

Join the City of Charlotte Housing & Neighborhood Services, Mayfield Memorial Community Development Corporation, Charlotte Mecklenburg Housing Partnership, and local residents in an informational webinar about the effects of affordable housing on neighborhoods. The presentation will address concerns about the addition of affordable housing in communities across the city of Charlotte by using research, statistics, and personal testimonials to dispel pervasive myths and to illustrate the impact that affordable housing in its various forms can have on the Queen City.

Video: https://youtu.be/nhG3FX_q4Hk 


Orientation to NC HOA Board Service

Serving on an HOA Board is a huge commitment. These volunteers are responsible for the overall business and success of the community. Many boards do not provide a formal orientation to new board members leaving them to feel overwhelmed and underqualified. Properly orienting new board members is an important first step and offers the opportunity for them to better understand the organization and their role. Orientation to NC Homeowners Association Board Service will discuss the basics of HOA board service and how to properly welcome and onboard new board members.

Video: https://youtu.be/ejvj4CMyYqA

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HOA Board Support: How to Work with a Property Management Company

Many homeowners associations require boards to enlist the services of a property management company to help manage the business of the HOA. The health of your organization is greatly impacted by how well the Board and the property management company co-exists.  In this training, we will focus on how to establish and maintain a good relationship with a property management company. We'll discuss what to consider before selecting a property management company. We'll explore the roles and responsibilities of a property management company vs the board. We'll learn how to review a property management contract and how to evaluate the performance of your property management company. Lastly, we'll discuss how to appropriately end a relationship with a property management company.

Video: https://youtu.be/qH4THxdRLTo 

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Introduction to Non-Profit Bylaws

HOA bylaws govern how an HOA operates. Bylaws set out clear roles and responsibilities that can help to address concerns or settle disputes within the organization. It is important that organizations have a clear understanding of their bylaws and refer to them regularly. In this presentation, we will help to demystify bylaws and discuss how to make them work for your organization.

Topics include:

  • Understanding the relationship of bylaws to the articles of incorporation
  • Learning how to deal with ex officio directors, term limits and board committees
  • Learning the critical issues in removal clauses
  • Updating bylaws

Video: https://youtu.be/9txxL5pyOZQ


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Understanding your HOA Declaration of Covenants, Conditions & Restrictions (CC&Rs) 

The Declaration of Covenants, Conditions & Restrictions (CC&Rs) is a legally binding document that detail the rights and obligations of the homeowners association to its members and vice versa. This document establishes a set of guidelines for maintenance and architectural standards, and also gives the board the power to issue violations to any homeowner who is not in compliance and to govern what an owner may, may not, or must do with respect to their property. Whether you are a homeowner in an HOA community or if you serve on an HOA board, this workshop will help you better understand the CC&Rs and your rights and responsibilities.

Video: https://youtu.be/t1uwYntel54

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Are You Up to Code? 

We can all agree that Charlotte is a growing and thriving city. With that said, we all have a shared responsibility to maintain a safe and desirable community. One way you can be an active participant in improving our quality of life is to become more knowledgeable on city code ordinances. This training, presented in partnership with Code Enforcement, Keep Charlotte Beautiful and CharMeck 311, will focus on how to:

  • Achieve compliance by educating yourself on the most common code violations 

  • Identify and remedy possible violations in your neighborhood 

  • Properly report observed code violations 

  • Improve and beautify your community through Keep Charlotte Beautiful


Video: https://youtu.be/aQMfzrk4ITg


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How To: Sign Toppers 

Sign toppers are a popular project among neighborhoods in Charlotte. This video provides information that will help you and your neighbors plan and prepare to install sign toppers in your community.

Video: https://youtu.be/dq60CLblFs4

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How To: Speed Humps 

Speed humps can help reduce vehicular speeds on streets across Charlotte. This video provides information that will help you and your neighbors work with the Charlotte Department of Transportation to request speed humps within your neighborhood.

Video: https://youtu.be/EJw-P3802Oc


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Understanding through History: Lessons from the Legacy Commission  

Like so many others across the country, the Charlotte community has voiced a strengthened call for social justice. In response, the City of Charlotte’s Legacy Commission recommended “changing street names and reimagining civic spaces to create a new symbolic landscape that is representative of the dynamic and diverse city Charlotte has become and reflective of the inclusive vision it strives to achieve.” While the work ahead is of the utmost importance, this session will provide important background on how a Confederate landscape came to be, what that means here in Charlotte and in the South generally, and why better representation of the City's history is needed. This presentation features Dr. Karen Cox of UNC Charlotte and Dr. Willie Griffin of Levine Museum of the New South, who share about Charlotte’s history from the 1860s to the present. 

Video: https://youtu.be/TP5B_4R-0Ig


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​Communication Strategies for Neighborhood Organizations         

Communication is the key to any successful relationship and that includes relationships with your neighbors. Effective communication within a neighborhood-based organization is critical because it allows leaders to distribute information, explain decisions, and build a sense of community. It also encourages residents to participate in important decisions that impact their quality of life. As a neighborhood leader, how you communicate is just as important as what and why you communicate. When there is clear and consistent communication between neighborhood leaders and residents it has a positive impact on the health and vitality of the organization. Therefore, it is important to take a proactive approach to communication within your organization. This presentation walks you through how to develop (or improve) an internal communication strategy for your neighborhood-based organization.


https://youtu.be/vDtAWXeYR4M


Know to Grow Online Gardening Series

Interested in gardening? Want to learn more about chickens, composting, or growing veggies at home? Our partners at the Mecklenburg County branch of the NC Cooperative Extension have put together free online classes. Visit their website to learn more and view recordings online: https://mecklenburg.ces.ncsu.edu/know-to-grow-online/


Digital Meetings for Neighborhoods

Are you interested in hosting a digital meeting for your neighborhood organization but don't know where to start? This training, presented by Next Stage Consulting, provides tips on how to ensure a quality digital meeting for your neighborhood organization. Topics include:

  • How to choose a digital meeting platform
  • How to develop a meeting agenda 
  • Digital meeting management 101 (with a step-by-step process for ensuring a smooth meeting)
  • Structuring engagement 
  • Meeting follow-up

Digital Meetings for Neighborhoods Training


  

Queen City Crash Course

Neighborhoods are the heart and foundation of our city, though great places don't happen by chance. Our community is defined and fortified by the thousands of volunteers that commit time and treasure to taking care of their homes, caring for neighbors, building fellowship and improving the places we call home. Residents who dedicate themselves to lead in their neighborhoods—whether in an official capacity or not—are what make  Charlotte a premier city.

  

https://youtu.be/NziP6_FjTHY


A neighborhood association is a group of neighbors that come together to improve the quality of life in their neighborhood. Some benefits of an organized neighborhood include: stability, beautification, increased safety, and better relationships among neighbors. Organizing a neighborhood can be a huge undertaking; therefore, it is important to have a plan. This training will provide tips on how you and your neighbors can come together to start a neighborhood association.

https://youtu.be/mINKeQk0org


​Digital Communications for Neighborhood Groups 

Digital communication can help build capacity in neighborhoods and foster a stronger sense of community. While communication technology should never replace face to face contact, neighborhood leaders can use the power of digital resources to leverage assets and engage residents. Strong digital communication requires understanding your audience, meaningful content, quality deployment and the ability to remain in touch. In this training, presented by Next Stage, you will learn how to use digital communication as a tool to improve communication in your organization.


​Charlotte Neighborhood History Toolkit Online Tutorial 

Have you ever wondered how your neighborhood got its name? Who first lived in your house? What was your block like back in the day? The Charlotte Neighborhood History Toolkit can help answer these questions and more! This online tutorial will explain how to get started using the Toolkit.


https://youtu.be/lhHjzQNnbD4

​Office of Sustainability Overview

The City of Charlotte aims to become a global leader in environmental sustainability, balancing economic growth with preserving our natural resources. Our Office of Sustainability helps protect our natural resources, promote conservation, and improve the environment. This video provides an overview of the Office of Sustainability and the Strategic Energy Action Plan.

https://youtu.be/rtkTLCxosVM


​How to be a Bridge-Builder in your Neighborhood 

What does it mean to be a bridge-builder? A bridge-builder is someone who establishes relationships, improves communication and helps to build trust among varying groups. In this training we will be joined by Janeen Bryant, facilitator and community engagement specialist, who will help us better understand how to be a bridge-builder in our community. This training will focus on how to: - Understand your neighborhood in context using city and county data - Map resources and people - Build and heighten awareness of the neighborhood as an ecosystem of shared resources - Strengthen your relationships and connection to the City of Charlotte and to your neighborhood - Heighten your capacity to lead/discuss across difference and understand self-interest.

https://youtu.be/AiEsM_0hwZU



​Charlotte Community Toolbank

Does your neighborhood or non-profit need to borrow giant jenga in January? Adirondack chairs in April? An outdoor movie screen with projector in October?

If your neighborhood group would like to rent tens of thousands of items for pennies on the dollar, watch this video tour to learn more about the Charlotte Community ToolBank. The ToolBank has a wide variety of tools including lawnmowers, shovels, wheelbarrows, ladders, pressure washers, drills, and more.

https://youtu.be/P7-sGVUJMw4



​A Good Gathering: Listening and Sharing When Neighborhoods are in Transition


Charlotte is growing and changing rapidly. Our neighborhoods are more diverse than ever which can bring about challenges but also opportunity. In this training, we will be joined by Janeen Bryant who will help us learn tangible ways we can be better neighbors as our neighborhoods transition. This training will focus on how to: 
  • Plan impactful conversations to share and discuss important issues 
  • Understand conflict as a part of the process 
  • Prioritize needs and follow-up with real outcomes
https://youtu.be/kqvrOEMI-EU




​HOA Basics

As a homeowner in an HOA community, it is important to understand the role of the HOA. In this training you’ll learn some commonly used HOA terms, the role of the board, the president and other leadership positions, your rights and responsibilities as a homeowner, and effective ways you can actively support your HOA.


https://youtu.be/8tgqf2sGCco


​Tree Care Grant Pre-Application Workshop

Looking for tree care resources for your community? This workshop will present: 

  • An overview of the Tree Care Grant Program: what it is, why it’s important, and what funds can be used for.
  • How to complete the online application and grant reporting through the Tree Care Grant Program.
https://youtu.be/wRBU4vJabsg

​Keep Charlotte Beautiful (KCB) Beautification Grant Pre-Application Workshop

The Keep Charlotte Beautiful (KCB) Beautification Grant is an annual opportunity which awards up to $5,000 for community beautification projects. This competitive grant is open to neighborhoods, businesses, nonprofits, schools, and individuals citywide. This workshop will provide information on grant specifics, project ideas, and how to apply.


https://youtu.be/00ue3F4iS0s



Understanding Affordable Housing

Join the City of Charlotte Housing & Neighborhood Services, Mayfield Memorial Community Development Corporation, Charlotte Mecklenburg Housing Partnership, and local residents in an informational webinar about the effects of affordable housing on neighborhoods. The presentation will address concerns about the addition of affordable housing in communities across the city of Charlotte by using research, statistics, and personal testimonials to dispel pervasive myths and to illustrate the impact that affordable housing in its various forms can have on the Queen City.


https://youtu.be/nhG3FX_q4Hk 



Orientation to NC HOA Board Service


Serving on an HOA Board is a huge commitment. These volunteers are responsible for the overall business and success of the community. Many boards do not provide a formal orientation to new board members leaving them to feel overwhelmed and underqualified. Properly orienting new board members is an important first step and offers the opportunity for them to better understand the organization and their role. Orientation to NC Homeowners Association Board Service will discuss the basics of HOA board service and how to properly welcome and onboard new board members.

https://youtu.be/ejvj4CMyYqA



HOA Board Support: How to Work with a Property Management Company

Many homeowners associations require boards to enlist the services of a property management company to help manage the business of the HOA. The health of your organization is greatly impacted by how well the Board and the property management company co-exists.  In this training, we will focus on how to establish and maintain a good relationship with a property management company. We'll discuss what to consider before selecting a property management company. We'll explore the roles and responsibilities of a property management company vs the board. We'll learn how to review a property management contract and how to evaluate the performance of your property management company. Lastly, we'll discuss how to appropriately end a relationship with a property management company.

https://youtu.be/qH4THxdRLTo


Training On Demand dibe bar graphic showing people using computer smiling.