About HNS

About Housing & Neighborhood Services

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas:

  • Community Engagement: Develops partnerships, resources, and training for stronger and safer neighborhoods
  • Code Enforcement: Enforces the City's code ordinances to improve the appearance of the community and maintain standards for a lower crime rate and a higher quality of life 
  • Housing Services : Provides resources for the development of workforce, assisted and special needs housing
  • CharMec​k 311:  Serves as customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County 
  • Equity, Mobility & Immigrant Integration: Creates welcoming communities through immigrant integration efforts, and furthers equity and mobility opportunities for residents and employees

About Our Director

Pamela J. Wideman currently serves as the Director in the City's Housing & Neighborhood Services Department.  In that role she is responsible for oversight of the City's Affordable Housing Programs, the City's Housing Trust Fund activities, the City's Ten-Year Plan to End and Prevent Homelessness, the City's Code Enforcement Community Engagement Divisions and the City's 311 Call Center.

Pamela joined the City of Charlotte in 1999 as the internal consultant for the City's Minority and Women Business Enterprise Program.  Since that time, she has served in a number of roles in various departments throughout the City of Charlotte.  Some of these include a Budget Analyst in the City's Budget & Evaluation Department, a Neighborhood Services Specialist and a Neighborhood Services Supervisor with the City's Neighborhood & Business Services department.

She received her Master's Degree in Public Administration from UNC - Charlotte and her Bachelor's Degree in Business Administration from Belmont Abbey College.  She is also a graduate of UNC-Chapel Hill's Institute of Government - Municipal Administration Program and most recently completed the Senior Executives in State and Local Government Program, an Executive Education at Harvard University's John F. Kennedy School.

Pamela currently serves a member of the Board of Directors for the PNC Community Development Bank, the Urban Land Institute, the International Association of City and County Managers, and the National Forum for Black Public Administrators.  She is a former member of the Board of Directors for the Mental Health Association of the Greater Carolinas and a past President of the Southern Piedmont – Chapter of the National Forum for Black Public Administrators.

She is often asked to share her public sector experiences, her vision for community service and affordable housing with MPA students and professional trade organizations.  Pamela strongly believes that "service is the rent we pay for living on this earth."

Fountain in park in Charlotte NC​​​