**For any downed tree, limb and any other EMERGENCY tree situations, please CALL 911 immediately. If a tree or part of a tree has fallen and is obstructing or completely blocking a street, CALL 911 immediately.**
Public trees are located within the city street right-of-way and are protected by the
Charlotte Tree Ordinance. Public trees are maintained by the city's Landscape Management group.
For
non-emergency public tree issues, use
this formto report damage to a tree, report a hanging tree limb or request a tree health/condition assessment. Please enter the street location and include a house number. You may also use the
CLT+ app or call 311 (704-336-7600 if calling from outside Mecklenburg County).
How we respond during storms
Landscape Management's first priority during storm response is to clear roads of debris to provide, at minimum, single-lane access for first responders along major thoroughfares and at priority sites such as hospitals, police stations, fire stations and MEDIC stations. Once these areas are cleared, Landscape Management will focus on clearing single-lane access on secondary roads and all-lane access for non-emergency vehicles. This includes driveways, sidewalks, bike lanes, etc.
Downed utility lines
Per federal safety regulations, city tree crews cannot work near downed utility lines of any kind. Debris-clearing could be delayed due to coordination with utility companies.
Downed Trees and Limbs Requests Map
Trees and limbs fall throughout the year, even in calm weather. The map below displays downed tree and limb requests received in the past 14 days for trees that are blocking a road or downed trees/limbs in the city's right-of-way. The map does not include routine requests for tree maintenance.
Got questions?
Visit our list of
commonly asked questions to learn more about storms and their impact on your trees.