General Services

General Services employees

ABOUT GENERAL SERVICES

The Department of General Services employs almost 500 people and comprises four main divisions. As one of the most diverse departments in city, we do the following:

  • We build - We manage the design and construction of city infrastructure projects such as roads, bridges, trails, cultural facilities and police and fire stations.

  • We procure - We acquire the property rights needed to build and maintain the projects we build, and we procure the services of contractors to build them. We also manage the Charlotte Business INClusion program.

  • We maintain - We manage and maintain fleet vehicles for the City of Charlotte and Mecklenburg County. We also maintain city-owned properties, public cemeteries, cultural facilities, public rights of way and city trees. 

  • We protect - We integrate environmental, economic and neighborhood sustainability into the fabric of our everyday lives by protecting the environment; monitoring city landfills, underground fuel systems and buildings; and maintaining and preserving Charlotte's iconic tree canopy.

Divisions

  • Provides care and maintenance for the City of Charlotte's street trees and public cemeteries

  • Provides safe, best-value, enterprise-wide fleet and equipment management and service

  • Maintains city-owned buildings and cultural facilities, such as the Charlotte Convention Center, police and fire stations and Bojangles/Ovens entertainment complex

Manages the design and construction of city infrastructure projects  through the following functions:

  • Engineering services

  • Real Estate services

  • Construction administration, survey & mapping, construction inspection and utility coordination and relocation

  • Facilities design and construction (e.g. Charlotte Convention Center expansion, NASCAR Hall of Fame, Spectrum Center and Bojangles Coliseum renovations)

  • Manages the acquisition and disposition of real estate, goods and services through competitive processes

  • Administers the Charlotte Business INClusion (CBI) program by certifying minority, women and small business enterprises (MWSBEs)

  • Monitors MWSBE inclusion goals

Reduces municipal and citywide carbon emissions through actions set out in the Strategic Energy Action Plan (SEAP)

​Department Statistics

6,500 vehicles and equipment units maintained for the City of Charlotte and Mecklenburg County

64,000 canopy trees planted in the past five years

3.4 million square feet maintained in 343 facilities


​Leadership team

General Services' employees operate under the direction of a leadership team consisting of the department director, city engineer, deputy directors and division managers. Other managers also participate in the leadership team. Executive leadership makes strategic decisions, while division managers and managers oversee ​day-to-day operations.​​​