General Services

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ABOUT GENERAL SERVICES

The Department of General Services employs almost 500 people and is among the most diverse departments in the City of Charlotte organization. The department does the following:

  • We build - We manage the design and construction of city infrastructure projects such as roads, bridges, trails, cultural facilities and police and fire stations.

  • We procure - We acquire the property rights needed to build and maintain the projects we build, and we procure the services of contractors to build them. We also manage the Charlotte Business INClusion program.

  • We maintain - We manage and maintain fleet vehicles for the City of Charlotte and Mecklenburg County. We also maintain city-owned properties, public cemeteries, cultural facilities, public rights-of-way and city trees. 

  • We protect - We integrate environmental, economic and neighborhood sustainability into the fabric of our everyday lives by protecting the environment; monitoring city landfills, underground fuel systems and buildings; and maintaining and preserving Charlotte's iconic tree canopy.

Divisions

General Services includes two units: Engineering & Project Management and Asset Management. Each unit manages multiple divisions with related functions. The department also includes the Office of Sustainability & Resilience, City Procurement, Charlotte Business INClusion and the Office of the Director.

The Asset Management Unit of General Services is responsible for the maintenance, upkeep, operations and management of city- and county-owned property, including facilities, vehicles, equipment, trees, cemeteries and landscaping. The unit also provides landscape design services for Capital Investment Plan projects and facility design services. The unit, led by the deputy director, has three divisions: 

  • The Facilities Operations division provides 24/7 maintenance and caretaking services for approximately 4.4 million square feet and 186+ buildings of city-owned facilities that support operational, administrative, cultural and public activities, such as the Charlotte-Mecklenburg Government Center, police and fire stations, the Mint Museum and the Bojangles/Ovens entertainment complex.

  • The Fleet Management division maintains the city and county's stock of equipment and commercial motor vehicles, including cars, vans, trucks and specialty vehicles such as garbage and fire trucks. 

  • The Landscape Management division is responsible for planning, designing, operating and maintaining city-owned greenspaces and vegetation, including Charlotte's  street trees and public cemeteries.

The Charlotte Business INClusion division seeks to enhance competition and participation of minority, women and small business enterprises (MWSBEs) in city contracting.

The City Procurement division is responsible for providing citywide procurement and contracting support in services, technology, commodities and construction through competitive processes.

Under the direction of the city engineer, the Engineering & Project Management unit is responsible for the planning, design, construction administration and project management services for a variety of infrastructure projects, including transportation, neighborhood improvement and economic development.

  • The Construction, Survey & Utilities division conducts survey, mapping, construction inspection and utility coordination and relocation.

  • The Engineering & Project Management division plans, designs and manages the construction of a variety of transportation, neighborhood improvement, business corridor, environmental and economic development projects.

  • The Facilities Construction division focuses on the planning, design, construction and large-scale renovation of city-owned facilities, such as police and fire stations, the NASCAR Hall of Fame, Spectrum Center, the Charlotte Convention Center expansion and Bojangles Coliseum renovations.

  • The Real Estate division manages, leases and acquires property for our community.

​The Director's Office includes Management Services, Budget & Finance, Human Resources and Safety.

The Office of Sustainability & Resilience is responsible for implementing the City Council-adopted Strategic Energy Action Plan (SEAP), which aims to fuel city fleet and facilities through 100% zero-carbon sources by 2030 and sets a communitywide goal for Charlotte to become a low-carbon city by 2050.

​Department Statistics

Maintains almost 7,000 vehicles and equipment units for the City of Charlotte and Mecklenburg County

Maintains more than 200,000 trees in public rights-of-way

Maintains more than 4.4 million square feet across more than 186 facilities and more than 5 million square feet of parking lots