General Services

​General Services employees

ABOUT GENERAL SERVICES

The Department of General Services employs almost 500 people and comprises four main divisions. As one of the most diverse departments in city, we do the following:

  • We build - We manage the design and construction of city infrastructure projects such as roads, bridges, trails, cultural facilities and police and fire stations.

  • We procure - We acquire the property rights needed to build and maintain the projects we build, and we procure the services of contractors to build them. We also manage the Charlotte Business INClusion program.

  • We maintain - We manage and maintain fleet vehicles for the City of Charlotte and Mecklenburg County. We also maintain city-owned properties, public cemeteries, cultural facilities, public rights of way and city trees. 

  • We protect - We integrate environmental, economic and neighborhood sustainability into the fabric of our everyday lives by protecting the environment; monitoring city landfills, underground fuel systems and buildings; and maintaining and preserving Charlotte's iconic tree canopy.

Divisions

Asset Services oversees the preservation and maintenance of the city's properties and assets, such as its iconic tree canopy, its seven cemeteries, municipal and cultural facilities and fleet of vehicles and equipment.

  • The Landscape Management Division provides care and maintenance for the City of Charlotte's street trees, and public cemeteries, city properties and public rights-of-way

  • The Fleet Management Division provides safe, best-value, enterprise-wide fleet and equipment management and service

  • The Facilities Operations Division maintains city-owned buildings and cultural facilities, such as the Charlotte-Mecklenburg Government Center, police and fire stations, the Mint Museum and the Bojangles/Ovens entertainment complex

Under the guidance of the City Engineer, Engineering & Project Managmeent manages the design and construction of city infrastructure projects through these following functions:

  • The Engineering & Project Management Division plans, designs, and manages the construction of a variety of transportation, neighborhood improvement, business corridor, environmental and economic development projects.

  • The Real Estate Services Division manages and acquires property for our community

  • The Construction, Survey & Utilities Division conducts survey, mapping, construction inspection and utility coordination and relocation.

  • The Facilities Design and Construction Division focuses on the planning, design, construction and large-scale renovation of city-owned facilities (e.g. Charlotte Convention Center expansion, NASCAR Hall of Fame, Spectrum Center and Bojangles Coliseum renovations)

  • Manages the acquisition and disposition of real estate, goods and services through competitive processes

  • Administers the Charlotte Business INClusion (CBI) program by certifying minority, women and small business enterprises (MWSBEs)

  • Monitors MWSBE inclusion goals

Reduces municipal and citywide carbon emissions through actions set out in the Strategic Energy Action Plan (SEAP)

​Department Statistics

Maintains almost 6,000 vehicles and equipment units for the City of Charlotte and Mecklenburg County

Maintains more than 200,000 trees in public rights-of-way

Maintains more than 4.3 million square feet across 186 facilities and more than 5 million square feet of parking lots

​Leadership team

General Services' employees operate under the direction of a leadership team consisting of the department director, city engineer, deputy director and division managers. Other managers also participate in the leadership team. Executive leadership makes strategic decisions, while division managers and managers oversee ​day-to-day operations.​​​