The Charlotte Fire Department delivers fire suppression, emergency medical services, technical rescue including urban search and rescue teams, hazardous materials mitigation, fire prevention, domestic preparedness, fire/EMS safety education, and fire investigation programs.  From 42 fire stations, including two stations at Charlotte-Douglas International Airport, the CFD provides protection to a population approaching 800,000 residing in 300 square miles of Mecklenburg County.

The Department divides its structure into ten functional areas (identified as divisions or bureaus), which reflect the Department’s mission, goals, objectives, size and complexity. The largest division is Operations, which provides emergency response.  Fire Information Technology (IT) provides information systems necessary to accomplish the mission.  Fire Special Operations organizes, trains and equips the Department for special responses. The Fire Prevention Bureau is responsible for fire code enforcement and public education. The Training Division provides entry-level and in-service training to ensure that firefighters obtain and maintain the certifications needed to provide emergency services. The Communications Division receives 911 calls, dispatches the appropriate resources and conveys important information during incidents. The Fire Investigation Division investigates fires and presents cases to the district attorney for prosecution when necessary. Emergency Management is responsible for planning and organizing response to large-scale disasters and homeland security issues. The Logistics Division purchases and disburses all commodities, equipment and supplies to the Department, and coordinates apparatus preventative maintenance, repairs and replacement. The Fire Administration Division handles the administrative, human resources, finance, budgeting, planning and safety functions for the Department.