General Services

​​​​​​​​​​​Business services division

Business Services supports divisions of General Services and its customers by providing the following services:


Mike Nail, division manager

​​Contracting services 

Selects and hires the private consultants, contractors and other professionals needed to carry out General Services' business. Contracting services prepares requests for qualifications (RFQs) and requests for proposals (RFPs). City Council Agenda items and implementation of the City's Small Business Enterprise (SBE) Program are also coordinated by this section.
Contact: Maria Miles

Communications & customer service

Provides communications support for all capital improvement projects as well as business initiatives and departmental planning. Additionally, this team oversees the department's customer service goals and follow-up. 
Contact: Jim Banbury

Financial/budget services

Prepares and administers General Services' capital budgets, accounts payable, revenue collection and other general services such as competition, privatization and benchmarking.
Contact: Ras Saucedo

Human resources

Responsible for recruiting and hiring and administering payroll, employee benefits and other human resource functions. 

Contact: Kay Jarvis

Information services

Responsible for installing and operating hardware, software, database management and support for General Services' business applications such as Accela, Primavera, Computer Assisted Design (CAD) and web applications.
Contact: Tom Calhoun


Safety services

Administers General Services' safety and health programs and provides technical services such as safety program development, training and evaluation. The safety officer serves as the liaison between General Services and North Carolina Occupational Safety and Health Administration (OSHA) in safety issues.
Contact: Jim Emmons

Surveying and mapping

Provide base maps, City limit lines, topographic maps, right-of-way limits and horizontal and vertical controls for roads and streets. A GIS mapping center provides maps for internal customers within the City and County government. The public may purchase maps from Mecklenburg County.
Contact: Jack Brim