Doing Business with the City

 Solicitation Details

Use SHIFT+ENTER to open the menu (new window).
Bid Opening Instructions
Pre-Bid Instructions
Solicitation Description
For questions please contact:
Additional Notes
Solicitation Department
Attachment6/9/2021 4:00 PM
Please provide all proposals electronically via the following link:
16615/6/2021 9:00 AM
A Non-Mandatory Pre-Proposal Meeting will be held via Webex.

WebEx Pre-Proposal Meeting Link: 

Meeting number (access code): 160 216 5640
Meeting password: EGsTPABi272 
General Services
The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.
AVIA 21-30Request for ProposalsCustomer Support Servces
Documents can be accessed via the following link:

Deadline for Submission of Written Questions are Pre-Proposal Meeting: 05/10/2021 by 10:00 AM