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Doing Business with the City

Solicitation Details

	Title		Bid Due Date & Time	Bid Opening Instructions	ID	Pre-Bid Date & Time	Pre-Bid Instructions	Solicitation Category	Solicitation Description	Solicitation Number	For questions please contact:	Solicitation Type	Title	Additional Notes	Solicitation Department	Commodity Code(s)
	Customer Support Servces		6/9/2021 4:00 PM	Please provide all proposals electronically via the following link: https://bidders.e-builder.net/landing?bidpackageid=30423002-9b67-4539-8999-6bc2f9ca0f5a	1661	5/6/2021 9:00 AM	A Non-Mandatory Pre-Proposal Meeting will be held via Webex. WebEx Pre-Proposal Meeting Link: https://charlotte.webex.com/charlotte/j.php?MTID=me627fc60ee86b9477209be12006750d7 Meeting number (access code): 160 216 5640 Meeting password: EGsTPABi272	General Services	The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.	AVIA 21-30	Meghan Graham meghan.graham@cltairport.com	Request for Proposals	Customer Support Servces	Documents can be accessed via the following link: https://bidders.e-builder.net/landing?bidpackageid=30423002-9b67-4539-8999-6bc2f9ca0f5a Deadline for Submission of Written Questions are Pre-Proposal Meeting: 05/10/2021 by 10:00 AM	Aviation	90580

Doing Business with the City