About Us

​City of Charlotte Vision and Mission

Vision

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses, and visitors alike; a safe family-oriented city where people work together to help everyone thrive.

Mission

The mission of the City of Charlotte is to ensure the delivery of quality public services and to promote the safety, health and quality of life of its citizens.

Guiding Principles

  • We will attract and retain a skilled and diverse workforce

  • We value teamwork, openness, accountability, productivity and employee development

  • We will provide all customers with courteous, responsive, accessible and seamless quality services

  • We will take initiative to identify, analyze, and solve problems

  • We will collaborate with stakeholders to solve problems and make decisions.