• Stemming the rise in the response times of fire companies due to such challenges as traffic congestion and speed humps.
  • Keeping pace with increasing fire inspection requests - the result of continuing Citywide development.
  • Implementing a measured rapid response and determining steps to keep the community at the highest level of preparedness for emergencies and disasters.
  • Developing ways to engage more members of the community as partners in building a safe city.


  • Responding to 71,449 emergency calls, a 3.3% increase over the previous year and the most in the Charlotte Fire Department's history.
  • Held residential structure fires of .99 per 1,000 population, the lowest in the Charlotte Fire Department's history. 
  • Implemented enforcement and education strategies that reduced the number of vehicle-related deaths by 27.5% and pedestrian deaths by 11.8% from FY 2001.
  • Targeted 67 locations that generated the highest amount of calls for barking, nuisance animals and other complaints.  Through neighborhood problem solving, complaints were addressed or reduced in 70 of these areas.
Increase Perception of Safety


Residential Structure Fires