Reporting the City's Performance
This FY2002 Performance Report highlights the key accomplishments of City government over this past fiscal year.  Some of the challenges that are mentioned in the message from Charlotte City Manager Pam Syfert,  stem from an overarching series of circumstances including the events of September 11 and withholding of local revenues by the State. 

Others reflect the ongoing challenge of the recent economic downturn.  However, in spite of these conditions, the City held to the seven strategic objectives it uses to monitor its performance in meeting citizens' expectations:

  • Maintaining a Competitive Tax Rate
  • Reducing Crime
  • Increasing Perception of Safety
  • Strengthening Neighborhoods
  • Providing Safe, Convenient Transportation
  • Enhancing Service Delivery
  • Promoting Economic Opportunity

The City of Charlotte provides services ( See Charlotte's budget )such as police and fire protection, garbage and recyclables collection, water and sewer service, road construction and maintenance, transit services, planning, zoning, neighborhood development and operation of the Charlotte/Douglas International Airport.  (Mecklenburg County oversees such services as libraries, jails, parks and recreation, education and human and social services.)

Charlotte City Council:
The City of Charlotte operates under a council-manager form of government.  The Mayor and City Council are responsible for making policy decisions, enacting ordinances, deciding how funds are spent and determining the annual property tax rate.

Each year the City Council identifies areas of focus and sets priorities that will direct the initiatives of City government through the year. 

Voice Your Opinion:
Citizens are encouraged to participate in the decision making process by attending neighborhood public meetings, City Council meetings, or providing feedback in other ways.  In addition, the City offers citizens an opportunity to serve as an advisor on 37 boards and commissions. 

City Vision:
The City of Charlotte will be a model of excellence that puts citizens first,  Skilled, motivated employees will be known for providing quality and value in all areas of service.  We will be a platform for vital economic activity that gives Charlotte a competitive edge in the marketplace.  We will partner with citizens and businesses to make this a community of choice for living, working and leisure activities.

City Mission:
The mission of the City of Charlotte is to ensure the delivery of quality public services and to promote the safety, health and quality of life of its citizens.

"Public Service is our business."