City Clerk

City of Charlotte 

Passport Acceptance Facility


The City Clerk's Office is excited to announce that we are now an authorized United States Passport Acceptance Facility!


Passport Services are by appointment only.

Call phone contect704.336.7928 or go online to request your appointment now.

Passport photos can be taken at the City Clerk's Office for $15 each.

ONLY CHECKS AND MONEY ORDERS WILL BE ACCEPTED.

 Passport Acceptance Facilities cannot process renewals.

You will need to renew your passport by mail using form DS-82 if you answer 'YES' to ALL 5 of the following:

  • You have your passport in your possession to submit with your application.
  • It is undamaged other than normal wear and tear.
  • It was issued when you were age 16 or older.
  • It was issued within the last 15 years.
  • It was issued in your current name or you can document your name change.

If you answer 'NO' to any of the statements, you must apply in person.


 



Please read below for requirements to obtain a passport.




City of Charlotte 

Passport Acceptance Facility


We look forward to serving you!



Hours of Operation

Monday: Closed

Tuesday: 9:30 a.m. to 3:30 p.m.

Wednesday: 9:30 a.m. to 3:30 p.m.

Thursday: 9:30 a.m. to 3:30 p.m.

Friday: Closed

Saturday: Closed

Sunday: Closed

The Passport Acceptance Facility will be closed on all city and federal holidays.



Contact Information

Physical/Mailing Address:
600 E. 4th Street 
Suite 700A
Charlotte, NC 28202 

Facility Phone:

Facility E-mail:
emailpassportfacility@charlottenc.gov

The City of Charlotte does not discriminate on the basis of disability. We will provide auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures to persons with disabilities upon request. To make a request, please reply to this email   

emailpassportfacility@charlottenc.gov        or call



Passport Requirements

Passport Application


The U.S. State Department has an online form that you can print. Ink must be black.

If you do not want to print the online form, you can obtain the form from the City of Charlotte Passport Acceptance Facility when you come in to apply for the passport. Should you decide to complete the form in our office, you must arrive 15 minutes prior to your schedualed appointment. Should you have more than one applicant in your party, this will apply for them as well.

Should you make an error, carefully mark through the error one time in black ink then legibly write the correction on top or below the error.


NOTE: Do not sign your passport application! You will be required to sign the application after the Passport Acceptance Agent reads your oath.

Citizenship Evidence


All applicants are required to submit evidence of U.S. citizenship, with color copy of evidence, in order to be issued a U.S. passport. 

The most common documents used as evidence of citizenship for persons born in the U.S. are:

  • U.S. birth certificate
  • Full-validity U.S. passport book or card
    • The full-validity U.S. passport book or card may be expired but should have more than routine wear-and-tear damage.

Copies alone are not acceptable and must be accompanies with the certified document.

  • If you are in need of a certified copy of your birth certificate and you were born in Mecklenburg County, the Register of Deeds, located at 720 E 4th Street, Charlotte, NC 28202, will be able to assist you. 
  • If you are in need of a certified copy of your birth certificate and you were born in a North Carolina county outside of Mecklenburg County, the Office of Vital Records, located at 618 N College Street, Charlotte, NC 28202, will be able to assist you.
  • If you are in need of a certified copy of your birth certificate and you were born in a state outside of North Carolina, you will need to contact the Vital Records location of your birthplace for more information.

Persons born outside the United States will need to bring one of the following:

  • Consular Report of Birth Abroad (Currently Form FS-240, previously Form FS-545)
  • Certification of a Report of Birth Abroad (Form DS-1350, no longer issued but still acceptable) 
  • Certificate of Citizenship
  • Certificate of Naturalization 
  • Previous full-validity U.S. Passport without extensive damage
Should you be unable to obtain one of the items listed above, there is a list of secondary evidence for U.S. Citizenship that may be provided. View the list on the website of the U.S. State Department.


Identity Verification


Please bring one of the following forms of identifications, with color copy of front and back, when you come in to apply:

  • Current and valid:
    1. Driver's license (not temporary nor learner’s permit)
    2. Government Employee ID: city, county, state, or federal, OR
    3. Official U.S. Military ID: military and dependents
  • Previous U.S. passport
  • Foreign passport
  • Naturalization Certificate with identifiable photo attached
  • Certificate of Citizenship with identifiable photo attached

Minors under the age of 16 will use the parent's identification.

Should you be unable to obtain a one of the items listed above, there is a list of secondary evidence of identity that may be provided. View the list on the website of the U.S State Department's webpage.

Passport Photograph


Save time by having your passport photo taken at the City of Charlotte Passport Acceptance Facility when you present your application! 

The fee for a passport photo is $15.00. Payment for the photo is accepted in check or money order only. 


Should you choose to have your passport photo taken elsewhere, a single, color photo, meeting the passport photo requirements bellow is required:


Attire

While uniforms, such as military or police, may not be worn, religious clothing worn daily may be so long as it is not obscuring the face. Except for religious purposes, no hats or head coverings are permitted. A signed statement regarding religious headgear will be requested.

Photo must not show head phones or a wireless device, such us Bluetooth headset or earbuds, with the exception to hearing aids, should they be normally and consistently worn. 




Glasses

Glasses must be removed for a passport photo even if glasses are routinely worn, unless submitting a signed medical statement stating that glasses cannot be removed due to medical reasons. In this case, frames must not cover the eye(s) nor there be glare, shadows, or refraction on eyeglasses that obscure the eye(s).




Pose and Expression

While a natural smile is accepted, a neutral facial expression is preferred. The subject must be facing the camera and looking straight ahead, with shoulders square to camera, and both eyes open and clearly visible. 



Obscuring the Face

Full face must be visible and free of shadows and without hair or clothing obscuring the face. An accessory or facial decoration is acceptable if it is normally and consistently worn and does not obscure the face, such as: jewelry, piercings, wigs, and hearing aids. 



Background

Must be a plain, white or off-white, shadow-free background with no other person appearing in the photo.



Size, Resolution, and Image Specifications

The passport photograph must be 2 x 2 inches in size with the image size, being measured from the bottom of the chin to the top of the head (including hair), not be less than one inch or more than 1 3/8 inches.

The photo must be undamaged and have taken within the past 6 months, without visible pixels, printer dots, or smudges, on matte or glossy quality paper. Photo must have the subject in focus and be sharp with fine detail, while representing a good likeness of the subject.



Lighting, Color, Contrast, and Brightness

Photos must not contain red eye, shadows on face or background or shine or hotspots.

Lighting must be sufficiently bright so that facial features are clearly visible, with illumination uniformly across the face. Pupils and irises must be clearly visible.



Digital Alteration and Retouching

Photo cannot be altered, adjusted, retouched, or manipulated, including but not limited to: digital or darkroom techniques such as airbrushing, image enhancing, photo retouching, adjustments to aspect ratio, or adjustments being made to facial features or to the image's background



Head Size and Position

Head must be centered, facing forward, with the camera not too close or too far away from the subject.



For more information on passport photo requirements, please visit the website of the U.S. Department of State.

Fees


Required Fee - Paid to: City of Charlotte Passport Acceptance Facility


1. Payment to City of Charlotte - must be paid SEPERATELY by check or money order

  • Application Fee: $35 

                  

Optional Fee - Paid to: City of Charlotte Passport Acceptance Facility

  • Optional Passport Photo: $15


 Required Fee - Paid to: U.S. Department of State


2. Payment to U. S. Department of State - must be paid SEPERATELY by check or money order

  • Passport book: $110 for adults, $80 for minors (15 years of age and younger)
  • Limited-use passport card: $30 for adults, $15 for minors
  • Both passport book and limited-use card: $140 adults, $95 for minors


 

Optional Fees - Paid to: U.S. Department of State

  • Optional Expedited Service Fee*:  $60 (per applicant)
  • Optional 1-2 Day Delivery Return Service Fee*: $17.13 (For passport book only, per application)
  • Optional File Search Fee*: $150

*Expedited Service expedites the process time of the passport application, per applicant, providing door-to-door processing in roughly three weeks. Processing times are subject to change.

*1-2 Day Delivery Return Service expedites the return of the newly-issued passport book from the Passport Center to the applicant. Fee is to be paid for each applicant desiring the service.

*File Search Fee is necessary when an applicant is unable to present evidence of U.S. citizenship or verification of a previous issued U.S. Passport or Consular Report of Birth Abroad. Along with applicaiton, the applicant must submit a written request for a file search.


 
There is a $25.00 returned check fee.

All fees are subject to change. For the most up-to-date information regarding passport fees and payments, please visit the website of the U.S. Department of State.

Day of Appointment


Please review our Application Checklist to ensure you have all necessary documents for your scheduled appointment.

Bring all above original materials, with colored copies, to the City of Charlotte Passport Acceptance Facility in the Charlotte-Mecklenburg Government Center, 600 East Fourth Street, Charlotte, NC 28202.  We are on the 7th floor in the City Clerk's Office.

If completing the application at the facility, please arrive at least 15 minutes prior to your scheduled appointment, per applicant.

A Passport Acceptance Agent will:

  1. Verify that the photograph is a true likeness of the applicant
  2. Verify that the identification presented is a true likeness of the applicant
  3. Screen evidence of U.S. citizenship
  4. Screen evidence of U.S. citizenship
  5. Record the identification documentation presented on the application
  6. Review the application for completeness (all provided information must be legible and easy
    to read)
  7. Collect the required passport fees and forward to the Department of State
  8. Verbally administer the oath to the applicant and witness their signature
  9. Print/sign their name, and affix the office’s authorized stamp on the application
  10. Ensure all documents are handled and stored securely and that the applicant’s personally identifiable information (PII) is protected
  11. Mail passport applications to the appropriate address at least daily using traceable mail

If your minor child also needs a passport, he or she will need to appear in person accompanied by both parents or legal guardians. Both parents' proof of identity will be required on behalf of the minor. If one parent or guardian is not available, the unavailable parent may provide the parent who will accompany the child with a notarized affidavit form and copy of proof of identity to be submitted with the application.

Additional Resources

Application Checklist


View or download the Passport Application Checklist to ensure you have all necessary items to bring with you to your appointment.

Application Status


You can check your application status online or by phone.  

You will need the following information:  

  • Last Name
  • Date of Birth 
  • Last Four Digits of the Social Security Number 

You can check online by access the Online Passport Status System.  

You can also call the National Passport Information Center at 877-487-2778 or 888.874.7793 (TDD/TTY).

Passport Forms


Passport forms, including form DS-11, are available at the U.S. Department of State Travel website.  

If you are unsure of which form you need to complete, please visit the "What Form Should I Use?" page.

Parking


The City of Charlotte Passport Acceptance Facility is located at 600 East Fourth Street, Charlotte, NC 28202 on the 7th Floor.  

There is a parking deck located at 232 South Davidson Street, with its enterance between 3rd and 4th Streets.  

Onstreet metered parking is also available on Third and East Fourth Streets.

Transportation


For information on public transit, please visit the Charlotte Area Transit System's website.

If you have questions or require assistance, 

please call us at phone contect704.336.7928 or email emailpassportfacility@charlottenc.gov.

​Passport Services

The City Clerk of Charlotte, North Carolina is excited to announce we are now an authorized United States Passport Acceptance Facility!

Passport Services hours are BY APPOINTMENT ONLY, Monday through Friday from 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

We regret that we cannot accept walk-ins and suggest that you book an appointment early as appointments fill up quickly.

Call us to schedule your appointment today at 704-336-2248 or complete our online appointment request form.

If you wish to complete your application in our office, please arrive 15 minutes prior to your scheduled appointment time.

 No Cash, ATM, Credit or Debit cards can be accepted for payment.