Innovation and Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City's Technology Governance Policy, delivers technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Smart Charlotte

Smart Charlotte is the city’s program delivering digital equity and civic innovation efforts. It was created in response to the community’s need for both digital inclusion and the development of more resident-centered tech and data solutions. The program started in 2020 with a focus on internet access for residents impacted by the digital divide. In late 2021, it expanded to developing resident-centered digital, tech and data solutions.

Mission

To innovate, secure and deliver technologies to empower Charlotte.

Vision

To provide an outstanding customer and employee experience as the City's unified and trusted technology partner.