Mailing addresses:
City of Charlotte
Charlotte-Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202
Mecklenburg County
Charlotte-Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202
By phone:
(CharMeck 311)
Residents within Mecklenburg County can dial 311.
If outside the county, please dial 704.336.7600.
Business hours:
City and County offices
The City of Charlotte and Mecklenburg County business hours are 8 a.m. to 5 p.m., Monday through Friday. Offices are closed on recognized holidays (see below).
CharMeck 311
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The call center is closed on weekends and City-recognized holidays (see below).
Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance. You can also make service requests online 24 hours a day, 7 days a week at CharlotteNC.gov/Services.
City- and County-recognized holidays:
New Year's Day
Martin Luther King Jr. Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day + day after Thanksgiving
Christmas + one day