Hurricane Helene: Support Recovery

Published on October 02, 2024

There are people within Mecklenburg County who have been directly impacted by Hurricane Helene.

Resources are available for those who need assistance. See below for info on donations, utilities, recovery support, and more.

Your generosity helps us meet the needs of our neighbors as they are receiving long-term recovery support.

Mecklenburg County gets a FEMA Disaster Declaration

Mecklenburg County is now eligible for Individual Assistance through FEMA:

• DR-4827-NC
  • Mecklenburg County has been added to North Carolina's disaster declaration opening up Individual Assistance funding streams.
  • For information on what actions are eligible for FEMA assistance see FEMA Individuals and Households Program.
• Ways to apply:
  • Disaster Assistance
    • Go to "List of Disasters", select "North Carolina" and then select "Mecklenburg".
    • Provide the required information.
  • 800.621.3362
    • Call to submit information.
  • FEMA Mobile App
    • Can be downloaded in the Apple App Store and Google Play Store.
  • In person
    • A Disaster Recovery Center is now open at Corvian Community School (9501 David Taylor Drive, Charlotte, NC 28262) from 8 a.m. to 7 p.m., Monday through Sunday. Mecklenburg County Disaster Recovery Center.

Donations

For Charlotte Neighbors:

• Send direct donations to:
  • CharMeck Responds

For Western North Carolina Neighbors:

• Send monetary donations to:
  
  • American Red Cross.
  • Salvation Army.
  • United Way of NC.
  • NC Community Foundation.
  • Manna Food Bank Asheville.
  • Operation Airdrop.
  • Samaritans Purse.
  • NC Emergency Management.
• Send items to:
  • YMCAs.
    • Dowd YMCA: 400 E Morehead St, Charlotte, NC 28202.
      • Hours: Mon. - Thurs. 5:00 a.m. - 10:00 p.m. | Fri. 5:00 a.m. - 9:00 p.m. | Sat. 7:00 a.m. - 6:00 p.m. | Sun. 12 p.m. - 6 p.m.
    • Brace Family YMCA: 3127 Weddington Rd, Matthews, NC 28105.
      • Hours: Mon. - Fri. 5:00 a.m. - 9:00 p.m. | Sat. 7:00 a.m. - 5:00 p.m. | Sun. 12 p.m. - 5 p.m.
    • Stratford Richardson YMCA: 1946 West Blvd, Charlotte 28208.
      • Hours: Mon. - Thurs. 5:00 a.m. - 8:00 p.m. | Fri. 5:30 a.m. - 6:00 p.m. | Sat. 8:00 a.m. - 1:00 p.m. | Sun. closed.
    • Lake Norman YMCA: 21300 Davidson St #8553, Cornelius, NC 28031.
      • Hours: Mon. - Fri. 5:00 a.m. - 8:00 p.m. | Sat. 7:00 a.m. - 4:00 p.m. | Sun. 12 p.m. - 4 p.m.
  • Mint Hill Fire Department.
    • MHFD Donation Announcement.
    • Mint Hill Fire Department locations:
      • 8313 Fairview Road, Mint Hill, NC 28079.

We are appreciative of the willingness to help and grateful for our community.

Support for your recovery

Below is a list of resources that are available to residents impacted by Hurricane Helene. If you have questions, see the tent on Riverside and Lake Drive.

Crisis Cleanup - 844.965.1386

Crisis Cleanup connects people who need help with cleaning up their home with volunteers willing to graduate.

American Red Cross - 800.733.2767

The Red Cross' disaster relief is to meet the immediate disaster-caused needs of individuals, families, and communities. This may include providing shelter to food to assist individuals in daily life.

Utilities

Duke Energy - 800.777.9898

Duke Energy is the main electric provider for Mecklenburg County, as well as oversees the management of the Catawba River System. For more information see the Duke Energy website.

Piedmont Natural Gas - 800.752.7504

Piedmont Natural Gas is the main natural gas provider in Mecklenburg County. Contact them if you have questions about your natural gas line.

Charlotte Water - 704.336.7600

Charlotte Water is responsible for all potable water supply in the City of Charlotte and greater Mecklenburg County.

Charlotte-Mecklenburg Stormwater Services - 704.432.7246

Charlotte-Mecklenburg Stormwater is the source for information regarding floodplain regulations and information on buyouts and flood mitigation. They are also responsible for the maintenance of creeks and streams in Mecklenburg County.

City of Charlotte Waste Services - 704.336.7600

Solid Waste Services is responsible for trash collection as well as bulky item pick up. See their website for information on what can be collected.

Mecklenburg County Code Enforcement - 980.314.2633

Mecklenburg County Code Enforcement provides services for building permits. These services include plan review, inspections and building code interpretations.

If you need help connecting to resources, call:

• 311: Connects you with City of Charlotte and Mecklenburg County resources including Solid Waste Services, Stormwater, and Charlotte Water.
• 211: Connects you with health and human services and resources in our community including housing, food, and healthcare.
• 911: For emergencies including fires and medical emergencies.