City Issues Warning About Parking Scam Targeting Residents

Published on December 23, 2024

Parking sign in Uptown Charlotte with hours and instructions for payment clearly stated. A tree with browning leaves and a modern building appears behind the signage.

CHARLOTTE, N.C. (Dec. 23, 2024) – The City of Charlotte is alerting residents about a scam involving the city's on-street parking program, Park It. The scam involves fraudulent text messages claiming to be from the city, notifying individuals of an outstanding parking invoice and requesting payment via a link. These messages are not from the City of Charlotte and should be disregarded. 

The Park It program utilizes only two official methods to notify residents of parking citation charges: 

  1. A physical citation placed on the windshield of the vehicle in violation. 
  2. A letter delivered via the United States Postal Service (USPS).
    a. This letter is sent if the citation placed on the windshield remains unpaid after 15 days. 

The City of Charlotte will never send payment links via text message or request payment through unofficial channels. 

Residents concerned about potential parking violations can verify any outstanding citations through the city's official Park It web portal. By entering a license plate number, users can view all citations, see related photographs, and either appeal or pay charges directly through the secure online system. 

If residents have questions or concerns, they are encouraged to contact the City of Charlotte's Park It program customer service line at 704-432-7275 (PARK) or visit the Park It webpage.

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