City of Charlotte Coronavirus (COVID-19)Updates

City of Charlotte 
COVID-19 Updates

The City of Charlotte is actively monitoring the COVID-19 pandemic to plan for possible impacts to city services and to protect the health and safety of residents, visitors and city employees. Service impact details will be updated as new information becomes available.

City of Charlotte service impacts

Last updated 5/8/2020

Stay at Home Order

Governor Cooper has issued Executive Order No. 138 to modify North Carolina’s Stay at Home order and transition to Phase 1 of slowly easing certain COVID-19 restrictions effective Friday, May 8, at 5 p.m. Phase 1 will remain in effect until 5 p.m. Friday, May 22, 2020. Learn more about Phase 1.

CharMeck Responds

The CharMeck Responds Coalition is a unified response to the COVID-19 crisis for the purpose of coordinating volunteering and donation efforts. Led by the Charlotte-Mecklenburg Emergency Management Office, the coalition is made up of faith partners, nonprofits, businesses and other community organizations in the greater Charlotte area.

Small business resources

Learn more about the local, state and federal resources available to help small businesses withstand the impacts of COVID-19.

Housing & Neighborhood Services

Housing & Neighborhood Services has a list of local neighborhood resources for those needing help during the pandemic including employment opportunities, housing information, utility assistance, food access, childcare resources, senior resources and more.

Charlotte-Mecklenburg Police Department (CMPD)

As North Carolina enters Phase 1 of the Executive Order for reopening the state, CMPD’s role will remain unchanged. The department will continue to operate on a complaint-driven basis for violations. Residents are encouraged to report violations to 3-1-1. Residents should only call 9-1-1 to report emergencies. Review the CMPD enforcement page for more information about mass gatherings, excessive pricing and how to report a non-emergency.

Charlotte Area Transit System (CATS)

Starting on Wednesday, March 25, CATS will make the following modifications to transit service to accommodate the current need for demand.

CATS will operate a temporary modified schedule, fare free, until further notice. No passes will be available for purchase and all ticket vending machines and fare boxes will be taken out of service.

Bus

CATS Local fixed-route and community circulator buses will operate on a Saturday schedule Monday through Saturday. Buses will operate normal Sunday service on Sundays. The route 290-Davidson Shuttle will not operate.

CATS Express routes will operate two trips in the morning and afternoon, Monday through Friday. The 41X-Steele Creek Express, 61X-Arboretum Express, 65X-Matthews Express and 88X- Mountain Island Express will not operate due to complementary local routes in those areas.

CATS asks that riders exit buses through available rear doors. More information is available on the CATS modified service webpage

Light Rail

The LYNX Blue Line will operate on a Sunday schedule.

Paratransit

CATS’ Special Transportation Services (STS) operations will be limited to life-sustaining trips only. Life-sustaining trips include those to medical facilities and grocery stores.

Riders with questions or concerns should email TellTransit@charlottenc.gov. For time-sensitive issues, riders should call 704-336-RIDE (7433).

Charlotte Water

As of March 12, 2020, account disconnections for nonpayment are suspended. Those customers who were disconnected at the time have since been reconnected. Customers will still be responsible for charges on services used during this time. Customers should continue to make payments to avoid higher bills later.

As of March 23, 2020, new assessment of late fees associated with delinquent accounts are suspended. Customers who need assistance paying their Charlotte Water bill can contact 311 (704.336.7600) to learn about payment arrangement options as well as other community resources available.

The in-person payment counters will be closed at the Charlotte-Mecklenburg Government Center and West Service Center effective March 18. The drive-thru payment center on 600 East Trade St. will remain open, and the drop boxes at 600 East 4th St. will be available for our customers to make payments. Visit charlottewater.org to review available payment options.

Currently, inspection services will continue as scheduled. During this adjustment, please direct all plan review, inspection and permit fees by mail to: 600 East Trade Street, Suite 20, Charlotte, NC 28202. Please be patient as review times and response times may be longer than anticipated. For any questions with Installation and Design Services (IDS) and impacts due to the COVID-19 pandemic please, contact Mike Garbark at  ​704.432.5797 .

Charlotte City Council

The Charlotte City Council meeting scheduled for Monday, March 23, has been canceled. The city continues to work on virtual meeting solutions that would satisfy North Carolina’s open meeting laws.

Charlotte Fire

The Charlotte Fire Department will suspend foster home inspections, fire station tours and event appearances until further notice.

Solid Waste Services

On Monday, April 27, Solid Waste Services began a sweep of the city to recover yard waste. The one-time collection is expected to be completed by Friday, May 22, and normal yard waste collection service will begin on Monday, June 1. Yard waste volumes may be heavy and take more time to collect. Residents should expect their day of collection to be delayed.

Visit the Solid Waste Services page for additional service information.

Planning, Design and Development

Effective at 8 a.m. on Thursday, March 26, The City of Charlotte will be under a stay-at-home order. City staff will continue to conduct plan review, permitting and field inspections as allowed by that order. The City is committed to maintaining City land development and rezoning services while ensuring safety and well-being of staff and customers.

Please read the following for more information regarding land development and rezoning processes.

  • Staff will be reviewing plans and answering questions remotely. Customers are asked to reach out to staff primarily by email. If a call is needed, customers can use these numbers

  • Planning, Design, and Development Department: 704.336.2205

  • CLT Development Center: 704.336.6692

  • All meetings will be conducted virtually

  • CLT Development Center staff and rezoning teams are currently teleworking.

  • Inspection teams will continue to be in the field fulfilling their responsibilities

    • City and County Inspectors are continuing to practice physical distancing on job sites. In areas where it is not possible to maintain 6 feet of distance, the inspector may ask for the work area to be inspected to be cleared while he or she conducts the inspection.

  • All Land Development Pre-Submittal and Urban Conceptual Meetings will now be held virtually. A site plan and agenda must be provided to staff before the customer’s scheduled meeting (minimum of two days). If customers choose to cancel their meeting, they are asked to let staff know as soon as possible. When possible, the city requests that customers host these virtual meetings.

  • All Rezoning pre-submittals will be conducted through virtual conferencing.

  • Rezoning Plan Comment discussion meetings will be held virtually. Customers are asked to provide a brief agenda/list of discussion items two days in advance so staff can coordinate as appropriate.

  • Plan review fees may be mailed, delivered by Courier or Federal Expressed/UPS to the Charlotte-Mecklenburg Government Center, 600 E. Fourth St. in Charlotte. For additional information regarding land development fees, please contact the CLT Development Center or the Planning, Design and Development Department. Staff will continue to review plans with the understanding that there may be delays in fee submittals. Plans will be submitted to gateway if the only outstanding requirement is fee payment. The expectation is that fees will be paid upon plan approval.

  • City of Charlotte Land Development staff will be allowed to enter the Charlotte Mecklenburg Government Center and Suttle Avenue to complete tasks that cannot be completed remotely.

  • Staff will sign mylars weekly on Tuesdays and Thursdays. Mylars will be mailed to Charlotte Mecklenburg Government Center, Attn: CLT Development Center, 600 E. Fourth Street and include a prepaid return address label.

  • New surety postings, estimates, reductions and releases are being reviewed and processed.

General Services

In an effort to ensure the health and safety of residents and employees, City of Charlotte General Services has implemented the following service changes in response to COVID-19.

Project public meetings – All in-person public meetings have been suspended. Any future meetings will take place online until further notice and will be posted on General Services’ home page.

Contracting Opportunities - Vendor Meeting Changes

City Procurement is actively working to ensure fair, open and transparent access to our competitive solicitations for all interested participants. Until further notice, all in-person meetings such as pre-proposal and pre-bid conferences, bid openings and demonstrations that would normally be open to the public will be accessible via conference call or video conference only.

Instructions on how to use WebEx, our video conferencing platform.

Procurement Staff are working to notify participants of any changes and will be publishing addendums to open solicitations with specific details regarding the date, time, and method of accessing the meeting. Please monitor the City’s Contract Opportunities Page for project-specific updates.

The City will continue to accept mail deliveries, and service providers are encouraged to mail responses to the address provided in the respective solicitation.

On-site solicitation drop-off

If you are unable to mail your solicitation response prior to the deadline and require on-site drop, please contact the Procurement Officer noted in the solicitation to coordinate an appropriate drop off location and time. For Aviation bids, you can deliver them to the procurement drop box (package not to exceed 12” x 16”) in the reception/lobby of the CLT Center, 5601 Wilkinson Boulevard, Charlotte, NC 28208.

Always carefully read instructions in the solicitation and addenda.

*For the health and safety of yourself and others, we strongly encourage to you submit your bids electronically or by mail during the stay-at-home order, effective March 26 through April 30, 2020.

Charlotte Business INClusion

The City’s Charlotte Business INClusion (“CBI”) office will continue to accept Small Business Certifications and Minority or Women Owned Business Registrations through our Supplier Diversity Management System. For additional instructions or to request assistance, please contact CBI at charlottebusinessinclusion@charlottenc.gov or 704.336.4137. Onsite assistance is suspended while City facilities are closed to the public.

Vendor Administration

Vendors wishing to register with the City or update their existing registration may continue to do so via email to vendoradmin@charlottenc.gov. Vendor Administration may also be reached at 704.432.4777. Additional information regarding the City’s Vendor Administration processes can be found at Vendor Registration site.

Asset Recovery & Disposal

The City’s Asset Recovery & Disposal (“ARD”) facility is currently closed to the public. Additional information on our planned 2020 auctions may be found on our Asset Recovery & Disposal website or at the Roger’s Realty & Auction Company website. For additional assistance related to delivery or pick up of surplus items, you may contact ARD staff at 704.432.5281 or 704.432.5285. p>

What you should know about COVID-19

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The Centers for Disease Control and Prevention (CDC), North Carolina Department of Health and Human Services (NCDHHS) and Mecklenburg County Public Health (MCPH) ​will continue to provide health updates as the situation evolves. The MCPH has also established a public health COVID-19 hotline for anyone to call with questions at 980.314.9400.

​​If you believe you are at increased risk of COVID-19 infection due to travel or potential exposure and you are experiencing symptoms of fever, cough, or shortness of breath please call your health provider or the health department and tell them about your recent travel and your symptoms. Your healthcare professional will work with your local and state's public health department and the CDC to determine if you need to be tested. If you are having a medical emergency, call 9-1-1.