About us

​Mission Statement

The Animal Care & Control Division of the Charlotte-Mecklenburg Police Department is committed to protecting the safety of citizens and animals within our community. Our goals are to create partnerships within the community in order to promote responsible pet ownership, decrease the overpopulation of domestic pets through spay-​neuter programs, and to place adoptable animals in good homes.​

We Value:

  • The safety of our citizens

  • Animal welfare

  • The continuous development of our employees

  • Our volunteers and their contributions

  • Partnerships with rescue groups & other agencies

  • Fairness & impartiality

  • Problem solving

  • A diverse workplace

  • The constitution of the United States and North Carolina


Operated as a division of the Charlotte-Mecklenburg Police Department, we are a multi-faceted agency dedicated to providing the citizens of Charlotte and Mecklenburg County with animal care services.  We are an organization that values community partnerships and working jointly to build a better world for animals and the people who own them. 

Animal Care & Control is a division of the Charlotte-Mecklenburg Police Department under support services. It is recognized and emulated nationally as a leading model within the animal welfare community, and takes pride in initiating and implementing progressive programs and​ pr​actices.

The main facility is over 45,000 square feet. Included in the main facility are approximately 165 dog runs and 220 stainless steel cages. The building also provides an area for the Gary T. DeLisser Spay/Neuter Clinic operated by the Humane Society of Charlotte.

Animal Care & Co
ntrol Officer:

There are 39 allocations for Animal Control Officer positions and operates on a 20/7 schedule. ​Our Staff currently serves an ever increasing and diverse population of over 900,000 citizens. Some of the situations that our officers respond to include:

  • Barking complaints

  • Nuisance complaints

  • Dangerous animals

  • Injured animals

  • Abuse of animals

  • Restraint of animal complaints

  • Animal bite investigations

  • Disaster response (CART, SART, UASI)

  • Livestock containment via specialized unit referred to as the Large Animal Response Team (L.A.R.T.) and Herding Dog Officer

  • Extracting animals from contaminated environments via AC&C Haz Mat Unit

  • responding to calls for service to enforce local and state animal control laws 

  • preparing investigative reports including bites and issuance of citations

  • preparing case files for written orders, dangerous dog declarations, nuisance declarations, and testifies in court as necessary.  

  • serve as members on specialized units such as the Large Animal Response Team

  • (L.A.R. T.), and the ACB Haz Mat Unit for response in extracting animals from contaminated environments.  

  • Officers’ conduct in depth investigations regarding animal cruelty to include dog and cock fighting involving felony prosecution.  

  • Officers participate in community neighborhood association meetings and community outreach programs to include humane education and various other customized instructional programs.     

Customer Service Representative:

Front line staff are positioned in the main lobby of the Animal Care & Control Center and assist citizens when they come to the shelter for a variety of reasons:

  • Animal intake (strays and surrenders)

  • Animal adoptions

  • Animal reclaims

  • Payments (citations, pet licenses, etc.)

​Animal Health Technician:

Animal Care Tech’s perform health checks, give medicine, be able to help injured animals, and be able to handle euthanasia on daily basis.


Staff must handle daily data entry, citizen/owner assistance, and filing paperwork.

Public Information Specialist:

This specialized staff member must handle the media, marketing and creating adoption specials and adoptable animals, as well as creating and coordinating events.

Information Technology:

This specialized staff member must be able to work on computers, and create reports within the local Chameleon database system.

Animal Care Technician:

The attendant’s clean cages, feed animals 2 times a day, process stray animals upon entry, clean/wash bowls and do laundry on a daily basis.

Other jobs within Animal Care & Control:

• Division manager

• Shelter Manager

• Animal Trainer

• Veterinarian

• Variable amount of positions created by two temp agencies: Goodworks and Allegiance 

Thinking about becoming an officer or any of the other positions listed? Check out the Human Resources site to find the application, and instructions to apply. Click here to see what jobs the city is currently offering.

Animal Statistics

​In an ongoing effort to educate the public about the magnitude of the pet overpopulation problem, we are making available the statistics that show how many animals come into the shelter every month. The data given for all animals and then is broken down further for dogs and cats since that is what most people are interested in.

2018 Year in Review

Save Rates


Want to become a member of the team? Check out the Human Resources site to find the application, and instructions to apply. Click here to see what jobs the city is currently offering.​​

the shelter awning displaying the ac&c logo