About Charlotte

​Government 101:
An Introduction to the City of Charlotte, Your Local Government

Charlotte's government, with approximately 8,000 workers, strives to ensure that Charlotte is a winning city, a truly remarkable place to live work, learn and play, through the delivery of excellent public services.  

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​City Focus Areas

City Council has five strategic areas in which city government focuses its resources. Each focus area is supported by a city council committee and by various programs within city departments. 

Community SafetyCommunity Safety Icon
http://authoring.charlottenc.gov/CityCouncil/focus-areas/Pages/CommunitySafetyFocusArea.aspxIn page navigation
Economic DevelopmentEconomic Development Icon
http://authoring.charlottenc.gov/CityCouncil/focus-areas/Pages/EconomicDevelopmentFocusArea.aspxIn page navigation
EnvironmentEnvironment Icon
http://authoring.charlottenc.gov/CityCouncil/focus-areas/Pages/EnvironmentFocusArea.aspxIn page navigation
Housing & NeighborhoodsHousing Icon
http://authoring.charlottenc.gov/CityCouncil/focus-areas/Pages/HousingneighborhooddevFocusArea.aspxIn page navigation
Transportation & PlanningTransportation icon
http://authoring.charlottenc.gov/CityCouncil/focus-areas/Pages/TransportationFocusArea.aspxIn page navigation

​City Council's Community Letter

In Oct. 2016, City Council issued a Community Letter outlining goals for policing, housing and jobs to address issues and concerns expressed following the Charlotte demonstrations. This letter pledged the council's energy and effort in three areas:

The letter also offered council's commitment to take in other opportunities as presented by the community.

​The 10 Traits of Winning Cities of Tomorrow

City government seeks to model 10 traits of winning cities of tomorrow. The traits help Charlotte address the major demographic and cultural trends shaping our future.

  • Positive Buzz – Inspiring and scaling positive word of mouth
  • Shared Story – Advancing a seamless narrative; Why we're unique
  • 15-Minute Livable Communities – Investing in diverse neighborhoods
  • Affordable Spaces – Meeting the rising demand for affordable housing
  • Workforce Dynamics – Advancing large-scale training and re-skilling
  • Millennial Magnet – Being a hot spot for young professionals
  • Beyond Borders – Advancing collaboration across and outside the region
  • Open Minds – Being creative, innovative and accepting of new ideas
  • Open Book – Being hyper-transparent and a proactive communicator
  • Big Tent – Being a welcoming and inclusive community

​Connecting to Local Government

You can stay connected with Charlotte's government in several ways.

City Services Available Online


Connect to 311 Ambassador

Residents can call 3-1-1 or 704-336-7600

Charlotte's Playlist

For the latest city stories visit online at charlottenc.gov/playlist

Citywide newsroom

Be the first to know city news and updates at charlottenc.gov/newsroom


Connect to our social channels at http://social.charlottenc.gov

Attend city council meetings

First Mondays                   

  • Council Workshops/Public Forum

Second Mondays             

  • Council Business Meetings

Third Mondays                 

  • Zoning Meetings

Fourth Mondays              

  • Council Business Meetings/Public Forum

For more information about city council meetings visit charlottenc.gov/cityclerk.  

Notify Me

Sign up for city services and news updates from charlottenc.gov.

​By the Numbers:
Local government provides in Charlotte
every day…

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