CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can also submit service requests online 24 hours a day.
Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Specialists trained in tax and utility issues will be on hand to assist callers. Complex calls beyond the scope of 311 and those requiring extensive research and investigation will be connected directly to the appropriate department.
All communities within Mecklenburg County that receive a service provided by the County or City of Charlotte may call 311 regarding that service or to obtain information about other City/County services.
City departments supported include Solid Waste Services, Storm Water, Charlotte Mecklenburg Police Department, Charlotte Water, Neighborhood & Business Services and Charlotte Department of Transportation.
County departments include Park and Recreation, Tax Collections & Assessment, Land Use & Environmental Services and the Sheriff’s Office.
CharMeck 311 has approximately 113 full-time employees with an operating budget of $8.4 million.