City of CharlotteCharlotte-Mecklenburg Government Center600 East 4th StreetCharlotte, NC 28202
Mecklenburg CountyCharlotte-Mecklenburg Government Center600 East 4th StreetCharlotte, NC 28202By phone (CharMeck 311)Residents within Mecklenburg County can dial 311. If outside the county, please dial 704-336-7600.
Find contact information for all City and County departments
City and County officesThe City of Charlotte and Mecklenburg County business hours are 8 a.m. to 5 p.m. Monday through Friday. Offices are closed on recognized holidays (see below).
CharMeck 311Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. The call center is closed on weekends and City-recognized holidays (see below). Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance. You can also make service requests online 24 hours a day, 7 days a week at CharlotteNC.gov/Services.
City- and County-recognized holidaysNew Year's DayMartin Luther King Jr. DayGood FridayMemorial DayIndependence DayLabor DayVeterans Day
Thanksgiving Day + day after ThanksgivingChristmas + one day