Innovation & Technology

​Welcome to Innovation & Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City’s Technology Governance Policy, delive​​rs technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.​​


To innovate, secure and deliver technologies to empower Charlotte.


The City of Charlotte is internationally recognized as a "world class" digital city.




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​A word from CIO Jeff Stovall


Chief Information Officer Named One of Government Technology's Top 25 Innovators in the Public Sector

Congratulations to City of Charlotte Chief Information Officer Jeff Stovall, recently named one of Government Technology's Top 25 Doers, Dreamers & Drivers. The program started in 2002 to recognize technology leaders putting their skills and knowledge to work solving problems and serving their communities.

Stovall was honored for making the city's IT efforts more operationally efficient, instituting a technology master planning process, and altering the culture of the organization to reduce outages and prevent the kinds of cyberattacks that have affected other municipal IT systems.

"We're down, outages, by 90 percent from what we were in 2015," said Stovall in a recent interview.

He joined Charlotte as its first CIO in 2008, and heads the city's Innovation and Technology Department. In recognition of his efforts over the past decade, the North Carolina Technology Association named Stovall its 2017 Public Sector CIO of the Year.

Click here to read more about Stovall's story.


Charlotte Named One of Most Technologically Innovative Cities in the Nation

Queen City ranked in the top 10 for commitment to public access to data, citizen engagement

The Center for Digital Government (CDG) named Charlotte one of the top 10 digital cities in the nation. The 15th annual Digital Cities Survey ranked Charlotte fourth among cities with populations of 500,000 or more for its commitment to using technology to improve citizen services, enhance transparency and encourage citizen engagement. Charlotte jumped five spots, from ninth place in 2015 to fourth place this year.

Click here to read more.

​I&T 2018 Strategic Operating Plan

Click on the image to read the plan.

Chief Information Officer Named 2017 Nonprofit CIO of the Year

CHARLOTTE, N.C. (Aug. 18, 2017) – Jeff Stovall, the City of Charlotte’s chief information officer (CIO), has been honored for his work to establish Charlotte as a world-class digital city. 

On Friday, Aug. 18, Stovall was named the 2017 Nonprofit CIO of the Year at the Charlotte CIO of the Year Awards, the premiere technology executive recognition program of its kind. The award recognizes chief information officers who have demonstrated excellence in technology leadership, on behalf of the Charlotte CIO Leadership Association.

“I’m excited that Jeff is being recognized for his leadership and vision as a CIO,” said City Manager Marcus D. Jones. “He is well-respected by his peers in the industry, as well as his colleagues in city government. The City of Charlotte is privileged to have Jeff as its CIO.”

Click here to read more.

Charlotte Chief Information Officer Jeff Stovall, Innovation & Technology Department Featured in National Publication

Toggle Magazine highlighted Stovall and the City's Broadband Technology Opportunities Program (BTOP) for its work to improve connectivity for the police and fire departments. The article also looks at the future of technology in Charlotte, including the Open Portal and Citygram services. Click here to read the complete article.