Emergency Information

Charlotte Area Transit System (CATS)

CATS services are operating on a normal schedule. Remember: platforms could be slick and practice caution. Safety remains the first priority. If flooding occurs, riders should expect delays/detours.

Citizens can stay up-to-date by checking inclement weather alerts at ridetransit.org and CATS' Twitter account before leaving the house. Citizens can also call CATS Customer Service at 704-336-RIDE (7433); however, wait times may be long due to increased call volume.

 

Charlotte Douglas International Airport

Charlotte Douglas International Airport is open and operational. Airlines continue to adjust flight schedules. Check with your airline for the status of your flight before coming to the airport. Many of our airlines have travel waivers in place for Tropical Storm Florence. Follow CLT's twitter feed (@CLTAirport) for updates. Emergency supplies are in place for any passengers who may be stranded at the airport. 

 

Landscape Management

Two contract tree crews have been activated to assist in large tree removal. The first objective of crews during the storm response is to clear roads of debris to provide at a minimum single lane access for first responder vehicles along major thoroughfares and at priority sites followed by the clearance of single-lane access on secondary roads and all-lane access for non-emergency vehicles. Call 911 to report trees that threaten safety or property or that block major roadways and access for emergency services.

 

Charlotte-Mecklenburg Storm Water Services

Charlotte-Mecklenburg Storm Water Services is monitoring rainfall amounts and stream depths with the Flood Information & Notification System (FINS). 

Thank you to all our great neighbors that cleared storm drains before Florence arrived. After the storm, we could still use your help! Please check a storm drain, clear it if you can, or call 311 to report a blockage.

 

Code Enforcement

Code Enforcement's Damage Assessment Response Team has supervisors on call and a team prepared to mobilize if damage assessment is necessary. 

 

Mecklenburg County Department of Social Services
The Department of Social Services hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577)

 

Mecklenburg County Solid Waste

Will be opening the Foxhole Landfill (including residential drop off area) and Compost Central Facilities at 9 am on Sept. 17.  Hours will be 9 am to 4 pm.  Household Hazardous Waste will NOT be accepted on Monday.  Again, only the Foxhole Landfill on Rt. 521 and Compost Central at 140 Valleydale Rd will be open on Monday – opening at 9 am. The North Meck and Hickory Grove Centers will remain closed for Monday.

 

Charlotte Water

Charlotte Water operates three water treatment plants and five wastewater treatment plants. They are equipped with generators capable of maintaining operations during extended power outages, in addition to fuel.  The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to function normally and do not require electric power to operate. Please call 311 or 704-336-7600 for water or sewer emergencies.

​Tue., SEPT. 18 - FLORENCE UPDATES​

City offices will resume normal hours tomorrow, Tuesday, Sept. 18.

The storm has passed, but some areas may still see high waters near creeks. Please do not go in floodwaters.  The city continues to respond to calls, assess any damages and clean up debris from the storm.

Solid Waste Services 

All collection services (trash, recycling, bulky item and yard waste) are operating on a one-day delay beginning Monday, September 17. 

  • Customers whose collection day is Monday will receive service Tuesday, September 18
  • Customers whose collection day is Tuesday will receive service Wednesday, September 19
  • Customers whose collection day is Wednesday will receive service Thursday, September 20
  • Customers whose collection day is Thursday will receive service Friday, September 21
  • Customers whose collection day is Friday will receive service Saturday, September 22

The week of Sept. 17-22 is an ORANGE recycling week.

Leaves must be placed in untied plastic or paper bags for collection or placed in uncovered trash cans. Do not put any other trash in the same container. For more yard waste preparation tips visit: http://charlottenc.gov/SWS/ResidentServices/Pages/Yard-Waste-Collection.aspx.


 

​Mon., SEPT. 17 - FLORENCE UPDATES​

The City of Charlotte is continuing to monitor the storm and potential impacts. 

Do not play in or go near floodwaters.

  • Floodwaters are dangerous. Call 911 to report flooding.
  • Stay off the roads unless absolutely necessary.
  • Worried about flooding? Get to higher ground or call 311.​

See below for updated information on city services. 

  

cmpd before the strom  
 
eoc center  
 
tree removel  
 

 

 

Helping in the storm

 

  

 

cmpd  
 
help center  
 
cmpd  
 

 

Monday, September 17, 2018 Closures

Animal Care and Control 

The shelter will remain closed through Monday, Sept. 17. Field services are operating on normal schedule at this time.

City and County Offices

City of Charlotte and Mecklenburg County offices will close all day Monday, Sept. 17.

Charlotte Mecklenburg Library 

All branches of Charlotte Mecklenburg Library will be closed again on Monday, Sept. 17.

Mecklenburg County Courts

Courts will be closed on Monday, Sept. 17. The Clerk of Superior Court's Office will have an alternate site for filings and payments available at the Magistrate's Office located at 801 East Fourth Street, Charlotte, North Carolina 28202 from 9:00 AM to 5:00 PM. Call Mecklenburg County Courts Emergency Announcement Line for latest information: 704-686-0289.

Charlotte-Mecklenburg Schools (CMS)

CMS will be closed for students and staff on Monday, Sept. 17

​Sun., SEPT. 16  - FLORENCE UPDATES

The rain in our area is expected to continue through the night.

​Many creeks, streams and rivers are still rising and are not expected to crest until later tonight or tomorrow.​

Do not play in or go near floodwaters.

  • Floodwaters are dangerous. Call 911 to report flooding.
  • Stay off the roads unless absolutely necessary.
  • Worried about flooding? Get to higher ground or call 311.

See below for updated information on city services. 


cmpd  
 
help center  
 
cmpd  
 
Charlotte Area Transit System (CATS)
CityLYNX Gold Line streetcar service is suspended today due to ongoing weather conditions. Please utilize bus routes 15 and 9 for connecting service. Remember: platforms could be slick and practice caution.

All other CATS services including bus and light rail are operating on a normal schedule.

Safety remains the first priority. If flooding occurs, riders should expect delays/detours. Extreme flooding, damaging winds or potential unsafe conditions will dictate the level of service CATS operates over the weekend.

Citizens can stay up-to-date by checking inclement weather alerts at ridetransit.org and CATS' Twitter account before leaving the house. Riders should use caution when entering/exiting platforms and vehicles as surfaces will be wet and may become slippery. Citizens can also call CATS Customer Service at 704-336-RIDE (7433); however, wait times may be long due to increased call volume.

Charlotte Douglas International Airport
Charlotte Douglas International Airport is open and operational. Airlines continue to adjust flight schedules. Check with your airline for the status of your flight before coming to the airport. Many of our airlines have travel waivers in place for Tropical Storm Florence. Follow CLT's twitter feed (@CLTAirport) for updates. Emergency supplies are in place for any passengers who may be stranded at the airport. 

Solid Waste Services 
All collection services (trash, recycling, bulky item and yard waste) are operating on a one-day delay beginning

Monday, September 17. 

  • Customers whose collection day is Monday will receive service Tuesday, September 18
  • Customers whose collection day is Tuesday will receive service Wednesday, September 19
  • Customers whose collection day is Wednesday will receive service Thursday, September 20
  • Customers whose collection day is Thursday will receive service Friday, September 21
  • Customers whose collection day is Friday will receive service Saturday, September 22

​The week of Sept. 17-22 is an ORANGE recycling week.

Helping in the storm

Landscape Management
Two contract tree crews have been activated to assist in large tree removal. The first objective of crews during the storm response is to clear roads of debris to provide at a minimum single lane access for first responder vehicles along major thoroughfares and at priority sites followed by the clearance of single-lane access on secondary roads and all-lane access for non-emergency vehicles. Call 911 to report trees that threaten safety or property or that block major roadways and access for emergency services.

Charlotte-Mecklenburg Storm Water Services
Charlotte-Mecklenburg Storm Water Services is monitoring rainfall amounts and stream depths with the Flood Information & Notification System (FINS).

Animal Care and Control
The shelter will remain closed through Monday, Sept. 17. Field services are operating on normal schedule at this time.

City of Charlotte's Housing & Neighborhood Services
Code Enforcement's Damage Assessment Response Team has supervisors on call and a team prepared to mobilize if damage assessment is necessary. 

For non-emergency situations, call 311. Representatives are available 24 hours a day, through the inclement weather. During the storm, call 911 for any life threatening situations or to report limbs or trees blocking roadways.

City Offices to close all day Monday
City of Charlotte and Mecklenburg County offices will close all day Monday, Sept. 17 due to predicted extreme weather conditions from Hurricane Florence.

Charlotte Mecklenburg Library
All branches of Charlotte Mecklenburg Library will be closed again on Monday, 9/17.p>

Mecklenburg County Courts
Courts will be closed on Monday, Sept. 17, 2018. The Clerk of Superior Court's Office will have an alternate site for filings and payments available at the Magistrate's Office located at 801 East Fourth Street, Charlotte, North Carolina 28202 from 9:00 AM to 5:00 PM. Call Mecklenburg County Courts Emergency Announcement Line for latest information: 704-686-0289.

Mecklenburg County Department of Social Services
The Department of Social Services hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577)

Mecklenburg County Solid Waste
Will be opening the Foxhole Landfill (including residential drop off area) and Compost Central Facilities at 9 am tomorrow, Sept. 17.  Hours will be 9 am to 4 pm.  Household Hazardous Waste will NOT be accepted on Monday.  Again, only the Foxhole Landfill on Rt. 521 and Compost Central at 140 Valleydale Rd will be open on Monday – opening at 9 am. The North Meck and Hickory Grove Centers will remain closed for Monday.

Charlotte Water
Charlotte Water operates three water treatment plants and five wastewater treatment plants. They are equipped with generators capable of maintaining operations during extended power outages, in addition to fuel.  The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to function normally and do not require electric power to operate. Please call 311 or 704-336-7600 for water or sewer emergencies.

  

cmpd before the strom  
 
eoc center  
 
tree removel  
 

SAT., SEPT. 15 - TROPICAL STORM FLORENCE NEWS CONFERENCE

The City of Charlotte is continuing to monitor the storm and potential impacts. 

Remember – do not drive through flood waters.

Please call 911 for any life threatening situations, to report limbs or trees blocking roadways, and for downed powerlines.

The Charlotte Fire Department and Charlotte-Mecklenburg Police Department are working closely with federal state and local partners to ensure our community remains safe, and the City of Charlotte is prepared to manage emergency and security needs at areas potentially affected by the storm. Swift Water and Urban Search and Rescue Teams are on standby in the event they're needed.

 

 

​BASIC TIPS

  • During the storm, call 911 for any life threatening situations or to report limbs or trees blocking roadways.
  • During the storm, do not attempt to clear storm drains or storm drainage pipes.
  • Please call 911 to report an accident or hazardous traffic conditions.
  • Do not drive through flood waters. One foot of moving water could float and sweep your vehicle away. Stay away from creeks, storm drains and flowing water during storms.
  • As a precaution, customers should prepare by storing 1-2 gallons of tap water per person in clean household containers which can be refrigerated if desired. In the event of a loss of water, please call 311 or 704-336-7600. Go to CLTWaterBlog.org for more information. 
  • Report power outages by contacting Duke Energy at 1-800-777-9898​.
  • Tune into the TV or radio to get the latest weather updates.
  • Sign up for CharMeck Alerts for important emergency information.
  • Know your area's flood risk. You can find information about floodplain mapping.
  • To learn more about hurricanes and preparedness, please go to ready gov.

​NOTIFICATIONS & ALERTS

​TRAFFIC ALERTS, POWER OUTAGES AND MORE FROM @CLTgov

​PUBLIC SAFETY INFORMATION FROM @CharMeckEM

RESOURCES

​HELPFUL TWITTER ACCOUNTS

@CharMeckEM

CharMeck Emergency Management​​​

@CLTgov

City of C​harlotte​​​

@CLTAirport

CLT Airport Twitter​​​

@CLTWater

Charlotte Water​​​

@MeckCounty

Mecklenburg County​​​

@NWS

National Weather Service​​​

@NWSGSP

National Weather Service- Greenville/Spartanburg​​​

@NOAA

National Oceanic and Atmospheric Administration​​​

@NCEMergency

NC Emergency Management​​​

@NWSNHC

National Hurricane Center​​​

@FEMA

Federal Emergency Management Agency​​​

 

 


 

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