Services and Programs

Dispute Settlement Program 

The courtroom isn't always the best place to solve a problem. Mediation can be a quicker and more thorough way to reach a resolution without the expense and formality of the courtroom. Since 1983, the CRC's Dispute Settlement Program (DSP) has been providing mediation and conciliation services to Charlotte-Mecklenburg residents. DSP receives between 1,200 and 1,500 referrals for mediation and conciliation services each year. Through the utilization of trained volunteer mediators, the program has a 90 percent resolution rate.

To learn more about mediation or to schedule a session, please call 704-336-2903.

​Dispute Settlement Program Area of Specialty

  • Charlotte Housing Authority Hearings 
  • Juvenile Victim-Offender Mediation
  • Landlord-Tenant Mediation
  • Medicaid Mediation
  • Mediation of Misdemeanor Criminal Complaints
  • Peer Mediation Program
  • Truancy Mediation
  • Worthless Check Conciliation